Layla Rydlewski-Nicholas
Arvada,CO
Summary
I am a outgoing and organized individual actively seeking new job opportunity. I currently employed as Front Desk employee at The Spot climbing gym for past three years. Gained valuable experience in two different positions perfecting customer service skills, including organization and patience. I'm passionate about being warm and friendly individual who goes above and beyond to assist customers. I enjoys collaborating closely with team members to ensure positive guest experience. My background in customer service makes me an excellent candidate for hostess position.
Overview
3
3
years of professional experience
Work History
The Spot gym front desk employee
The Spot climbing gym
2023.02 - Current
- Provided a warm welcome to guests at the establishment
- Assisted with issues brought by members and guests
- Accurately processed payments and balanced daily cash drawer, maintaining financial integrity at the front desk.
- Maintained an organized, welcoming lobby area to create a positive first impression for visitors.
- Trained new employees on front desk procedures, contributing to a well-prepared team.
- Handled phone calls and inquiries professionally, directing callers to appropriate departments as needed.
- Handled emergency situations calmly and professionally while following proper protocols.
- Cleaned up and organized the gym as needed
- Provided information about the facility along with the programs and services we offer.
- Dealt with retail sales and retail based questions
Camp counselor
The Spot climbing gym
2022.02 - 2023.01
- Cared for children ages 6-12
- Led groups of children safely through variety of camp activities.
- Taught new skills
- Enforced rules and gym education
- Helped kids grow in their skill level.
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Collaborated with other camp counselors to ensure fun and enriching activities for campers.
- Ensured smooth transitions between activities by efficiently managing time and resources throughout each day.
- Led conflict resolution efforts among campers, fostering a positive atmosphere conducive to personal development.
Education
High School Diploma -
Fairview Highschool
Boulder, CO05.2024
Skills
- Communication
- Activity Planning
- Customer service
- Exercise and outdoor activities
- Organization
- Leadership
- Patience and composure
- Initiative-taking
- Problem-solving skills
- Listening Skills
- Customer Service
- Mail and packages
- Supply Replenishment
- POS Systems
- Phone and Email Etiquette
Timeline
The Spot gym front desk employee
The Spot climbing gym
2023.02 - Current
Camp counselor
The Spot climbing gym
2022.02 - 2023.01
High School Diploma -
Fairview Highschool
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