Alayna Epps
St. Louis,Mo
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Music Therapist
St. Louis Forensic Treatment Center- North
St Louis, MO
01.2025 - Current
- Developed individualized music therapy plans to address clients' unique psychological needs.
- Implemented therapeutic interventions using instruments, voice, and technology to enhance emotional expression.
- Facilitated group therapy sessions, promoting social interaction and communication among participants.
- Collaborated with multidisciplinary teams to assess client progress and adjust treatment strategies effectively.
- Demonstrated adaptability by tailoring interventions to meet the needs of patients in various settings, such as hospitals, schools, and long-term care facilities.
- Documented session notes thoroughly, maintaining accurate records of patient progress and goals met.
Sales Specialist
Apple, Inc
St Louis, MO
11.2021 - 01.2025
- To uncover customers’ needs, then following through with meaningful solutions. Guiding customers through advising, selling, and even setting up their new products.
- Ability to deliver great customer experiences in any environment and to be invigorated by constant personal interaction.
- Strong communication skills to converse as freely and comfortably with small groups as with individual customers.
Executive Assistant
L.I.F.E. Arts, Inc
02.2021 - 02.2022
- To serve directly under acting Executive Director of LIFE Arts Inc. and help facilitate inner workings of the company.
- Scheduling for Executive Director, Administrating Finances, Responding to LIFE emails for meeting and event management.
- Consistent Communication with LIFE Arts Board
- Approximately 10 hours a week.
Peer Mentor
Multicultural Student Services
08.2019 - 05.2021
- To assist freshman students with a successful transition to the UMSL campus by sharing knowledge regarding available opportunities.
- Assisting students with academic, career, social, and personal success through one-on-one peer mentoring, campus involvement, community events and service learning.
- Build positive relationships and collaborate with professionals and peers on-campus by being reliable, consistent, safety minded, focused, creative, timely, and respectful.
- Approximately 4 hours a week.
Server/Host
Salt & Smoke
06.2019 - 03.2020
- First interaction with guests, must be friendly and approachable, and take phone calls appropriately. Must be able to remain on feet for long periods of time and keep station clean.
- Provide a great dining experience to many customers by taking drink order, informing customers on specials, taking down proper food orders, serving food items and properly handling payments at the end of each meal.
- Approximately 20 hours a week.
Banquet Server/Serving Assistant
LGC Hospitality
06.2018 - 05.2019
- Report to assigned location on time and in the proper uniform. Adapt quickly to various standards of each location and serve according to those standards.
- Approximately 30 hours a week.
Server
Olive Garden
06.2017 - 04.2018
- Provide a great dining experience to many customers by taking drink order, informing customers on specials, taking down proper food orders, serving food items and properly handling payments at the end of each meal.
Resident Advisor
UMSL
08.2016 - 05.2017
- Time management and relationship building skills are key to advising over 500 students; Weekly detailed reports document specific interactions between advisors and students.
- Campus Programing and engagement, mandated reporting, peer counseling and conflict resolution.
Education
Master of Arts - Music Therapy
Maryville University
St Louis, MO12.2027
Bachelor of Arts - Music
University of Missouri – St. Louis
St. Louis05.2021
Skills
- Keen attention to finest details
- Ability to openly communicate with others to articulate their needs and concerns
- Respect professional boundaries
- Skilled in conflict resolution
- Genuine concern and compassion for people and their needs
- Uplifting personality
- Takes initiative on most projects while still leaving room to support the leadership in others
- Focus on the overall goal and the effort, energy, and resources it takes to effectively complete it
- Guest engagement
- Menu memorization
- Cash handling
- Exceptional customer service
Timeline
Music Therapist
St. Louis Forensic Treatment Center- North
01.2025 - Current
Sales Specialist
Apple, Inc
11.2021 - 01.2025
Executive Assistant
L.I.F.E. Arts, Inc
02.2021 - 02.2022
Peer Mentor
Multicultural Student Services
08.2019 - 05.2021
Server/Host
Salt & Smoke
06.2019 - 03.2020
Banquet Server/Serving Assistant
LGC Hospitality
06.2018 - 05.2019
Server
Olive Garden
06.2017 - 04.2018
Resident Advisor
UMSL
08.2016 - 05.2017
Master of Arts - Music Therapy
Maryville University
Bachelor of Arts - Music
University of Missouri – St. Louis