Lauren Carlin
Coraopolis,PA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
15
15
years of professional experience
Work History
Music Therapist
Fine Arts Miracles
Pittsburgh, PA
09.2022 - Current
- Made accurate treatment decisions by assessing client functioning levels, strengths and areas of need in terms of perceptual, sensory, affective, communicative, musical or other abilities.
- Helped clients find optimal music genres by exploring variety of musical styles and sounds with singing, percussion, improvisation and ethnic instruments.
- Improvised instrumentally, vocally or physically to meet client's therapeutic needs.
- Designed music therapy experiences using various musical elements to meet clients' goals or objectives.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
Server
Ditkas
Pittsburgh, Pennsylvania
12.2021 - Current
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Administrative Assistant
Apple One
Pittsburgh, PA
11.2020 - 07.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Created PowerPoint presentations for business development purposes.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Maintained records by imaging invoices, debits, and credits.
Server
Fairmont Hotels & Resorts
Pittsburgh, PA
07.2015 - 03.2016
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Increased sales volume by building and nurturing relationships with existing customers.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Server
Jean Bonnet Tavern
Bedford, PA
10.2011 - 04.2015
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints
- Kept register accurate through correct billing, payment processing and cash management practices.
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Server and Retail Associate
Lifestyle Italian Food And Style
Bedford, PA
10.2008 - 05.2012
- Provided attentive service and proactively assessed guest needs.
- Engage customers in a consultative sales manner to understand customer needs and recommend relevant offerings.
- Provided professional telephone customer service pertaining to orders, promotions, store operations and products.
- Applied comprehensive knowledge of wine as well as appropriate entree pairings.
Bank Teller
Hometown Bank Of Pennsylvania
Everett, PA
10.2011 - 03.2012
- Upheld strict financial controls by keeping funds secure and accurately transferring monies.
- Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
- Educated customers on use of banking website and mobile apps.
- Checked amount details and fraud markers for transaction papers such as checks and money orders.
Server
Omni Bedford Springs Resort
Bedford, PA
01.2011 - 10.2011
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Answered guest questions about hotel amenities and provide information about local businesses and attractions that may be of interest.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Education
Bachelor of Science - Criminal Justice
Penn State
Online 05.2018
Skills
- Exceptional Customer Service
- Ability to analyze and make recommendations
- Attention to detail
- Point of Sale Knowledge
- Menu Memorization
- High-Volume Dining
- Food Sales and Promotion
Timeline
Music Therapist
Fine Arts Miracles
09.2022 - Current
Server
Ditkas
12.2021 - Current
Administrative Assistant
Apple One
11.2020 - 07.2021
Server
Fairmont Hotels & Resorts
07.2015 - 03.2016
Server
Jean Bonnet Tavern
10.2011 - 04.2015
Bank Teller
Hometown Bank Of Pennsylvania
10.2011 - 03.2012
Server
Omni Bedford Springs Resort
01.2011 - 10.2011
Server and Retail Associate
Lifestyle Italian Food And Style
10.2008 - 05.2012
Bachelor of Science - Criminal Justice
Penn State
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