Alayna Hill
Bismarck,ND
Summary
Versatile and dedicated professional with a proven track record at MHA Nation, adept in safety awareness and creative thinking. Excelled in nurturing client relationships, enhancing security measures, and fostering educational environments. Recognized for exceptional problem-solving abilities and customer service skills, ensuring a safe and engaging atmosphere for all.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Family Nanny
Self-employeed
07.2018 - Current
- Nurtured strong relationships with both parents and children based on trust, respect, empathy, and open communication lines.
- Played games, worked on puzzles, and read books to young children.
- Managed challenging behaviors calmly and effectively using positive reinforcement techniques to encourage selfregulation.
- Supported families in maintaining household order by performing light housekeeping duties, meal preparation, and laundry tasks.
Security Officer
MHA Nation
09.2023 - 09.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reported suspicious activities and persons to law enforcement.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Childcare Provider
First Steps Learning Center
10.2022 - 11.2023
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.
- Managed behavior issues effectively using positive reinforcement techniques, fostering a respectful atmosphere within the childcare setting.
- Ensured child safety through vigilant supervision, maintaining proper ratios during indoor and outdoor activities.
Sales Associate
BootBarn
04.2022 - 09.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
No Degree - Social Work
United Tribes Technical College
Bismarck, NDLegacy High School
Bismarck, ND05-2021
Skills
- Infant care experience
- Safety awareness
- First Aid Certified
- CPR AED Certified
- Early Childhood Education
- Creative Thinking
- Problem-Solving
- Customer Relations
- Customer Service
- Report Writing
- Conflict de-escalation
Certification
- Pepper Spray Certification - McLean County Sheriffs Department
- Basic Security Officer Training Certification - McLean County Sheriffs Department
- First Aid Certification - American Red Cross or American Heart Association.
- CPR/AED Certification - American Red Cross.
Timeline
Security Officer
MHA Nation
09.2023 - 09.2024
Childcare Provider
First Steps Learning Center
10.2022 - 11.2023
Sales Associate
BootBarn
04.2022 - 09.2022
Family Nanny
Self-employeed
07.2018 - Current
No Degree - Social Work
United Tribes Technical College
Legacy High School