Alayna Kindred
Bend,OR
Summary
Dynamic leader with a focus on motivating teams and enhancing customer service levels. Experienced in strategic planning and operational management, contributing to measurable improvements in sales and customer satisfaction.
Overview
9
9
years of professional experience
Work History
Floor Leader
Lush Fresh Handmade Cosmetics
Bend, OR
11.2024 - Current
- Fostered high-quality customer service across team by modeling standards and providing employees with direction and coaching.
- Boosted sales performance by motivating staff members, setting individual targets, and conducting regular follow-ups to ensure goal achievement.
- Contributed to long-term strategic planning initiatives by offering insights on store performance trends, competitor analysis, and potential business expansion opportunities.
- Increased customer satisfaction by providing exceptional service, addressing concerns, and resolving issues promptly.
Project Coordinator
9Wood
Springfield, OR
12.2021 - 03.2024
- Supervised 90-100 projects at a time from start through delivery by prioritizing needs and delegating assignments.
- Collaborated between departments to facilitate communication and keep appropriate parties updated on project developments.
- Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
Relief Assistant Manager
Fred Meyer
Eugene, OR
10.2017 - 01.2020
- Resolved customer inquiries and complaints effectively, fostering positive shopping experiences.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Trained and mentored new staff on company policies and procedures for seamless onboarding.
- Oversaw daily operations to maintain store cleanliness and organization.
Education
High School Diploma -
North Eugene High School
Eugene, ORSkills
- Store operations
- Motivational skills
- Team management
- Employee training
- Customer service
- Problem-solving
- Attention to detail
- Fluent in Japanese
- DPSST (Department of Safety Standards and Training) Certification
Timeline
Floor Leader
Lush Fresh Handmade Cosmetics
11.2024 - Current
Project Coordinator
9Wood
12.2021 - 03.2024
Relief Assistant Manager
Fred Meyer
10.2017 - 01.2020
High School Diploma -
North Eugene High School