Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Work Availability
Timeline
Barista

Alayna Oakes

Wheatland

Summary

Dynamic and detail-oriented professional with a strong background in customer service at Western Coffee Company. Proven ability in time management and team leadership, successfully training new hires and enhancing customer experiences. Skilled in cash handling and maintaining high standards of service, fostering a welcoming environment for all patrons.

Driven by background in fast-paced customer service environment and looking to transition into new field. Developed exceptional skills in customer interaction and conflict resolution through hands-on experience. Ready to leverage these transferable skills to contribute to new role and continue professional growth.

Overview

3
3
years of professional experience

Work History

Barista

Western Coffee Company
08.2024 - Current
  • Prepared high-quality espresso beverages following established recipes and standards.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Maintained cleanliness and organization of workstations to comply with health regulations.
  • Educated customers on menu offerings and recommended products based on preferences.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Maintained regular and consistent attendance and punctuality.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.

Rehabilitation Technician

North Platte Physical Therapy
09.2022 - 01.2023
  • Assisted physical therapists in implementing rehabilitation programs for diverse patient needs.
  • Maintained and organized therapeutic equipment to ensure optimal functionality and safety.
  • Monitored patient progress during therapy sessions, providing feedback to therapists for program adjustments.
  • Educated patients on exercise techniques and home care routines to enhance recovery outcomes.
  • Documented patient treatment sessions accurately, ensuring compliance with health regulations and standards.
  • Participated in training new staff on equipment usage and safety protocols to promote a cohesive team environment.
  • Built trusting relationships with patients and families, fostering a supportive atmosphere for recovery.

Associate

Family Fashions Consignment
03.2022 - 09.2022
  • Assisted in inventory management, ensuring accurate stock levels and efficient organization of merchandise.
  • Processed customer transactions using point-of-sale systems, enhancing checkout efficiency and accuracy.
  • Collaborated with team members to maintain a visually appealing store layout, driving customer engagement.
  • Conducted regular quality checks on consigned items, maintaining high standards for merchandise presentation.
  • Trained new associates on store policies and procedures, promoting a cohesive work environment.

Education

Pine Bluffs Jr./Sr. High School
Pine Bluffs, WY

Skills

  • Time management
  • Friendly and outgoing
  • Attention to detail
  • Cash handling
  • Opening and closing duties
  • Exceptional customer service
  • Team leadership
  • Excellent memory

Accomplishments

I won the first-ever Employee of the Month at Western Coffee Company.

Interests

  • Gardening
  • Music
  • I have a passion for photography and editing photos
  • Creative Writing

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Barista

Western Coffee Company
08.2024 - Current

Rehabilitation Technician

North Platte Physical Therapy
09.2022 - 01.2023

Associate

Family Fashions Consignment
03.2022 - 09.2022

Pine Bluffs Jr./Sr. High School

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