Alayna Pariza
Phoenix,AZ
Summary
Experienced customer service agent with a devoted, team oriented mindset and a secure work ethic. Strong ability to maintain attention to detail in a fast paced work environment. Proficient communication skills and outgoing, friendly demeanor in professional work settings.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Bartender
W Hotel, Spellbound
12.2022 - Current
- Train new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Participated serving high customer volumes during special events, nights, and weekends as well as fine dining and cocktail waitressing.
Bartender, Bar Trainer
Culinary Dropout
10.2020 - 12.2022
- Possessed knowledge of a full bar with the ability to manage extensive craft cocktail service in a high volume setting.
- Certified to train new coming bar staff to company standards and craft cocktail expectations.
- Ability to handle cash drawers, payouts, payments and distribute money responsibly among team members and guests.
- Exercise exceptional customer and team member relations to maximize guest experiences.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
Bartender
Shady Park
01.2018 - 09.2020
- Maintaining a pleasurable and friendly experience for guests in a professional restaurant setting, as well as a high volume entertainment environment.
- Memorize knowledge regarding beverage recipes and menu items as well as corresponding pricing and description in a fast paced setting.
- Handled difficult customer service situations appropriately and according to applicable liquor law.
- Demonstrating excellent customer service skills, in addition to managing time and attention to detail.
Server, Bottle Server
Whiskey Row
02.2017 - 01.2018
- Enthusiastically supported, networked, and actively promoted events and specials.
- Provided quality and efficient experience while maintaining multiple large tables and responsibilities at any given time.
- Make beverages for large parties efficiently, manage organization of setting, and provide outgoing energy.
Server
Buca Di Beppo
01.2016 - 02.2017
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Education
-
Maricopa Community Colleges - Mesa Community College
Mesa, AZHigh School Diploma -
Desert Ridge High School
Mesa, AZ2016
Skills
- High-Volume and Fine Dining Environments
- Liquor, Beer and Wine Knowledge
- Patron Rapport and Experiences
- Craft Cocktail Service
- Well Rounded in Hospitality Experiences
- Hospitality Service Expertise
Certification
- AZ Title 4
- Food Handlers Card
References
Mark Gamboa - General Manager Culinary Dropout Waterfront
(915)- 626-6864
Mgamboa@foxrc.com
Alex Downing - Century Grand Bar Manager
(520)-405-4849
Duffy Dyer - Shady Park Bar Manager
(602)- 501-7150
Duffy@diamondjuice.com
Ryan Moore - Fox Concepts Beverage Director
(520)-336-7773
Ryanmoore@foxrc.com
Timeline
Bartender
W Hotel, Spellbound
12.2022 - Current
Bartender, Bar Trainer
Culinary Dropout
10.2020 - 12.2022
Bartender
Shady Park
01.2018 - 09.2020
Server, Bottle Server
Whiskey Row
02.2017 - 01.2018
Server
Buca Di Beppo
01.2016 - 02.2017
-
Maricopa Community Colleges - Mesa Community College
High School Diploma -
Desert Ridge High School