ALAYNEE GONZALEZ
Beaufort
Summary
Experienced hospitality and healthcare professional with a background in managing inn operations, front-desk reception, and patient coordination in orthodontic and assisting in endodontic offices. Skilled in customer service, scheduling, multitasking, and maintaining smooth daily operations. Recognized for professionalism, adaptability, and creating positive experiences for guests and patients alike.
Overview
8
8
years of professional experience
Work History
Dental Assistant
Synergy Endodontics
Beaufort, SC
07.2025 - Current
- Assisted in patient preparation and comfort during dental procedures.
- Performed general chair-side duties for general dentistry, endo procedures, and surgery.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Ensured compliance with infection control protocols and safety regulations.
- Streamlined inventory management processes for dental supplies and equipment.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Sterilized rooms and prepped equipment and instruments for procedures daily.
- Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
- Explained treatment procedures and instructed patients on home care guidelines.
Guest Service Representative
Charlestowne Hotels
Beaufort, SC
03.2024 - 07.2025
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Built rapport with clients through active listening, empathy, and understanding of their individual needs.
- Processed payment transactions accurately, maintaining proper cash handling procedures at all times.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Scheduled movies, entertainment, and other special events.
- Facilitated smooth transitions between activities through efficient set-up and break-down procedures, minimizing downtime for participants.
Guest Services Coordinator
City Loft
Beaufort, SC
01.2023 - 03.2024
- Assisted customers in finding products. Provided recommendations based on individual needs. Facilitated a positive shopping experience.
- Executed effective multitasking strategies to oversee various responsibilities during peak periods.
- Coordinated guest inquiries and resolved issues to enhance customer satisfaction.
- Developed and implemented efficient check-in/check-out procedures for streamlined operations.
- Trained and mentored new staff on service excellence and company policies.
- Booked appointments, accepted payments, and answered guest questions.
- Confirmed arrival and departure times for guests.
- Analyzed guest feedback to identify trends and implement service improvements.
Patient Service Representative
Coastal Orthodontist
Beaufort, SC
05.2021 - 11.2023
- Verified insurance eligibility and coverage for patients.
- Handled customer service inquiries in person, via telephone and through email.
- Built and maintained positive working relationships with patients and staff.
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Managed patient registration process, confirming data accuracy and completeness.
- Used Dentrix to schedule appointments.
Guest Service Manager
North Street Inn Bed And Breakfast
Beaufort, SC
07.2018 - 02.2022
- Managed team of front desk staff, fostering a supportive work environment and enhancing overall performance.
- Attended to customer needs, responding to questions, complaints and escalations.
- Oversaw daily cash handling procedures at the front desk, ensuring accuracy in financial transactions while minimizing discrepancies or losses due to errors.
- Collaborated with other departments to coordinate guest services, resulting in seamless experiences for guests.
- Led guest service operations, ensuring high satisfaction through personalized experiences and efficient problem resolution.
- Managed reservations system, optimizing booking processes for increased accuracy and efficiency.
- Oversaw housekeeping coordination, ensuring adherence to cleanliness standards and timely room readiness for guests.
- Analyzed operational procedures, identifying areas for improvement that enhanced overall guest satisfaction ratings.
- Enhanced guest satisfaction by promptly addressing inquiries and providing personalized assistance.
- Monitored inventory levels of essential supplies, proactively ordering replacements to avoid shortages or delays in guest services.
Education
Bachelor of Business Administration - Business Administration
Everglades University
Boca Raton, FL06.2028
Skills
- Financial transactions
- Insurance verification
- Scheduling
- Documentation and reporting
- Patience and empathy
- Health and safety
- Customer service
- Problem-solving abilities
- Multitasking
- Chairside assistance
- Dental radiography
- X-ray safety compliance
- Equipment sterilization
- Treatment preparation
- Inventory management
- Appointment scheduling
- HIPAA compliance
Timeline
Dental Assistant
Synergy Endodontics
07.2025 - Current
Guest Service Representative
Charlestowne Hotels
03.2024 - 07.2025
Guest Services Coordinator
City Loft
01.2023 - 03.2024
Patient Service Representative
Coastal Orthodontist
05.2021 - 11.2023
Guest Service Manager
North Street Inn Bed And Breakfast
07.2018 - 02.2022
Bachelor of Business Administration - Business Administration
Everglades University