Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Interests
Timeline
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Alayna Caris

Toledo,OH

Summary

Shift Leader at Great American Cookies with a track record in team supervision and conflict resolution. Expert in cash handling and POS operations, I enhanced sales through effective upselling techniques while fostering a positive work environment. Committed to training and developing staff, ensuring operational excellence and customer satisfaction.


Overview

2
2
years of professional experience

Work History

Shift Leader

Great American Cookies
01.2023 - Current
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enforced company policies and regulations with employees.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
  • Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
  • Boosted overall sales with effective upselling techniques and exceptional product knowledge.

Education

High School Diploma -

Whitmer Highschool
Toledo, OH
05-2025

Skills

  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving
  • Flexible schedule
  • Training assistance
  • Creative problem solving
  • Team supervision
  • Conflict resolution
  • POS system operation
  • Goal setting and tracking
  • Complaint resolution
  • Sales and upselling

Accomplishments

  • Resolved product issue through consumer testing.
  • Trained and mentored 5 employees.

Languages

English

Interests

  • I participate in low-impact exercises to strengthen core muscles
  • Music
  • DIY and Home Improvement
  • I enjoy helping others and giving back to the community
  • Crafting and DIY Projects
  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • I like working with my hands and fixing things
  • Mindfulness Practices
  • Fashion and Style
  • Acting and Theater

Timeline

Shift Leader

Great American Cookies
01.2023 - Current

High School Diploma -

Whitmer Highschool

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