ALAYSHA ELLIOTT
Summary
Fast-learning, goal-oriented, customer-friendly self-starter with an aptitude to learn, grow, and develop to exact the necessary changes required in order to do well, be productive, and be a team-player, as well as leader, in any working environment.
Overview
7
7
years of professional experience
Work History
Security Officer
Allied Universal
04.2014
- Inspected suspicious activities and monitored premises for criminal acts and rule infractions
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds
Customer Service Coordinator
Urgent Vet
06.2025 - 11.2025
- Coordinated communication between clients and veterinary staff to enhance service delivery.
- Managed scheduling for appointments, ensuring optimal use of resources.
- Assisted in training new customer service representatives on operational procedures.
- Resolved client inquiries and complaints efficiently, maintaining high satisfaction levels.
- Monitored inventory levels of pet supplies, coordinating reorders as needed.
- Educated customers about billing, payment processing and support policies and procedures.
Customer Service Coordinator
Banfield Pet Hospital
11.2023 - 06.2025
- Answer phones, set appointments, place confirmation calls for appointments
- Ensure proper check-in and check-out of clients
- Process clients’ payments
- Connect with clients and maintain a positive atmosphere among the office and the clients
Founder/Pet Groomer
Lay’s Groom & Vroom, Mobile Pet Grooming Service
01.2019 - 01.2021
- Made home visits to clients.
- Maintained hygiene and appearance of pets through providing physical exams, baths, trimmings, and nail clippings; Administered vaccinations and dewormers
- Scheduled appointments and obtained and maintained inventory
- Obtained and maintained clientele with follow-up visits and phone calls
Education
Associate of Science - Animal Center Management
Harcum College
Bryn Mawr, PA05.2020
Skills
- Microsoft Office
- Customer Service
- Pet/Animal Care
- PowerPoint: knowledge in creating presentable PowerPoints
- Word: Excellent typing speed and understanding of the program
- Outlook: Great Familiarity and regular use
Timeline
Customer Service Coordinator
Urgent Vet
06.2025 - 11.2025
Customer Service Coordinator
Banfield Pet Hospital
11.2023 - 06.2025
Founder/Pet Groomer
Lay’s Groom & Vroom, Mobile Pet Grooming Service
01.2019 - 01.2021
Security Officer
Allied Universal
04.2014
Associate of Science - Animal Center Management
Harcum College