Alaysia Berkel
Charlotte,NC
Summary
Determined to excel in customer engagement and revenue growth, I've utilized CRM software and communication in previous positions to build client relationships and secure business expansion. With experience in negotiation and a record of increasing sales revenue, I consistently manage to enhanced customer loyalty and business development.
Overview
6
6
years of professional experience
Work History
Client Success Manager
Express Employment Professionals
07.2023 - Current
- Established and maintained strong relationships with new and current clients, resulting in loyalty, trust and growth.
- Coordinated with internal team to provide support and address client needs efficiently.
- Scheduled 5-10 meetings weekly to visit existing clients and prospects at their location, hosted meetings over Zoom and Microsoft Teams
- Outside sales representative, door to door knocking throughout suffolk county to develop new relationships and create new business
- 70-100 connects each day including calls, door knocking and meetings
- Successfully brought in new clients weekly, maintained these accounts turning them into returning customers
- Conducted account reviews regularly to ensure satisfaction, build relationships and seek future opportunities for my clients and my team.
- Recruiting using platforms such as indeed and in house database, conducted interviews for professional, warehouse and light industrial positions.
- Created monthly marketing material to attract new clients
Sales Agent
Shore Funding Solutions
02.2021 - 06.2023
- Communicated directly with business owners on a daily basis to build meaningful relationships and provide financial support
- Increased sales revenue by consistently meeting and exceeding sales targets, awarded as top 5 sales rep for multiple months on a sales floor of 70 reps.
- Managed new and returning clients through our company CRM program
- Worked with underwriters and negotiated contracts with our company partners to close deals and secure long-term business
- Held a captains position, where I gave informative meetings and trained new sales agents.
- Made up to 150 cold calls each day
- Informed prospect on business loans and lines of credit that would best suit their business for long term growth and development
Sales Associate
Trader Joes
07.2018 - 06.2020
- Answered customer questions about products and services, helped locate products, and promoted new item
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and upsell products
- Product knowledge and demonstrated how to use and prepare products
- Cashier
Education
Associate of Science - Business Administration And Management
Suffolk County Community College
05.2022
High School Diploma -
Queens High School Of Teaching Liberal Arts And Sciences
06.2017
Skills
- Customer Account Management
- Customer Relationship Building
- Revenue Growth
- Recruiting
- Negotiation
- Inside & Outside Sales
- Business Development
- Customer Service
Timeline
Client Success Manager
Express Employment Professionals
07.2023 - Current
Sales Agent
Shore Funding Solutions
02.2021 - 06.2023
Sales Associate
Trader Joes
07.2018 - 06.2020
Associate of Science - Business Administration And Management
Suffolk County Community College
High School Diploma -
Queens High School Of Teaching Liberal Arts And Sciences