Symphany Green
Charlotte,NC
Summary
Customer service professional with 4+ years of experience supporting customers in healthcare, insurance, and education environments. Experienced in providing empathetic, clear support related to health and benefits, documenting interactions accurately, and assisting individuals through phone and live chat platforms. Comfortable working independently, managing high-volume requests, and using CRM and internal communication tools to deliver consistent support.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Scheduling Center Representative
Aspen Dental
Remote
10.2024 - 01.2025
- Provided patient-facing customer support by scheduling and managing high-volume appointments
- Explained appointment details, insurance information, and care coordination clearly and empathetically
- Maintained HIPAA compliance while handling sensitive patient information
- Entered and updated patient data accurately across multiple CRM and scheduling systems
- Worked independently to meet productivity and quality standards in a fast-paced environment.
- Educated patients on treatment options and preventive care to promote oral health awareness.
Enrollment Representative (Temporary)
Randstad
Remote
04.2024 - 08.2024
- Delivered customer support through phone, email, and live chat to assist families with enrollment questions
- Explained program and eligibility information in simple, easy-to-understand terms
- Processed and reviewed high volumes of sensitive documentation with attention to detail
- Documented all interactions and updates in CRM systems for tracking and follow-up
- Managed workload independently while meeting performance expectations
- Remote
- Utilized CRM systems to manage and track candidate interactions efficiently.
Pharmacy Benefits Specialist (Temporary)
Aetna
Remote
05.2023 - 03.2024
- Provided live support to members regarding pharmacy benefits, copays, deductibles, and coverage
- Processed prior authorization requests in accordance with Medicare and internal policies
- Used CRM and internal systems to research plan details and document member interactions
- Processed employee benefits inquiries, ensuring timely and accurate responses.
Eligibility Specialist (Temporary)
American Exchange
Remote
12.2022 - 03.2023
- Supported members through eligibility verification and health plan selection
- Resolved eligibility discrepancies by coordinating with internal teams
- Documented customer interactions accurately to ensure compliance and proper handling
- Provided clear guidance to members navigating health coverage options
- Evaluated eligibility for various programs, ensuring adherence to guidelines and regulations.
Education
Bachelor of Science - Information Technology
Western Governors University
Charlotte, NC04.2027
Skills
- Customer Service & Member Support
- Healthcare Support & Benefits Education
- Empathetic Communication
- Written Communication
- Live Chat & Phone Support
- CRM & Ticketing Systems
- Internal Messaging Tools
- HIPAA Compliance
- Data Entry & Documentation Accuracy
- Independent & Self-Starter Work Style
Certification
CompTIA IT Fundamentals (ITF+)
Timeline
Scheduling Center Representative
Aspen Dental
10.2024 - 01.2025
Enrollment Representative (Temporary)
Randstad
04.2024 - 08.2024
Pharmacy Benefits Specialist (Temporary)
Aetna
05.2023 - 03.2024
Eligibility Specialist (Temporary)
American Exchange
12.2022 - 03.2023
Bachelor of Science - Information Technology
Western Governors University