ALAYSIA JACKSON
Groveport,OH
Summary
Customer-focused professional with a strong background in retail and delivery services. Known for reliability and effective communication, adept at coordinating time-sensitive deliveries while maintaining positive customer relationships. Excels in fast-paced environments through strong organization and multitasking abilities.
Overview
10
10
years of professional experience
Work History
Delivery Driver (Independent Contractor)
Uber Eats / DoorDash / Instacart
10.2024 - Current
- Coordinated multiple orders and time-sensitive routes using mobile applications to ensure timely deliveries.
- Delivered packages reliably while fostering positive customer relationships.
- Communicate with customers to confirm order details and resolve delivery questions.
- Executed tasks autonomously, ensuring accuracy and professionalism in every delivery.
Sales Associate
Rainbows
10.2022 - 11.2024
- Guided customers in product selection and sizing, ensuring informed choices and satisfaction.
- Delivered exceptional customer service, enhancing shopping experience in fast-paced retail environment.
- Executed accurate purchase processing, contributing to achievement of daily sales goals.
- Maintained organized merchandise displays and a clean, welcoming sales floor.
Chat Agent
Gubagoo
07.2020 - 09.2022
- Managed multiple live chat conversations, delivering timely and professional customer support.
- Ensured accuracy of information and maintained strong response times while handling multiple conversations.
- Assisted customers with inquiries related to questions, scheduling, and appointments, ensuring clarity and satisfaction.
- Used computer systems and communication tools to document and support customer interactions.
Cashier / Sales Associate
Gordon Food Service
06.2019 - 07.2020
- Delivered exceptional customer service in high-traffic retail setting, enhancing customer experience.
- Guided customers in product selection and addressed inquiries, ensuring satisfaction and informed purchases.
- Processed customer transactions accurately and efficiently.
- Organized and maintained checkout and sales area, contributing to efficient operations and positive shopping atmosphere.
Sales Associate
Old Navy
10.2016 - 05.2019
- Supported sales goals through strong customer engagement and product knowledge.
- Delivered customer service by assisting shoppers with sizing and product selection to enhance shopping experience.
- Ensured effective merchandise presentation and maintained a clean, organized sales floor to support customer engagement.
- Processed transactions accurately and assisted with day-to-day store operations.
Education
High School Diploma -
Daytona State College
Daytona Beach, FL05-2018
Skills
- Delivery logistics
- Route planning
- Route optimization
- Coordinated deliveries
- Customer service
- Customer engagement
- In-person interaction
- Multitasking
- Time management
- Computer proficiency
- Remote work expertise
- Problem solving
Timeline
Delivery Driver (Independent Contractor)
Uber Eats / DoorDash / Instacart
10.2024 - Current
Sales Associate
Rainbows
10.2022 - 11.2024
Chat Agent
Gubagoo
07.2020 - 09.2022
Cashier / Sales Associate
Gordon Food Service
06.2019 - 07.2020
Sales Associate
Old Navy
10.2016 - 05.2019
High School Diploma -
Daytona State College