Taylor Conway
Surprise,USA
Summary
Dependable and adaptable professional with experience in healthcare administration, patient scheduling, customer service, delivery logistics, and fast-paced work environments. Skilled in appointment coordination, insurance verification, HIPAA compliance, multi-line phone systems, data entry, and customer relations. Recognized for strong organization, attention to detail, communication skills, and the ability to manage multiple priorities while maintaining a positive and professional attitude.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Independent Delivery Contractor
Amazon Flex | DoorDash | Instacart Current
Surprise, Az
04.2023 - Current
- Delivered packages on time across assigned routes using GPS navigation, ensuring customer satisfaction.
- Managed time to consistently complete deliveries within designated timeframes, contributing to reliable service.
- Provide reliable delivery services while maintaining accuracy, efficiency, and excellent customer service.
- Plan and complete delivery routes while adapting to changing schedules, traffic conditions, and customer needs.
- Communicate professionally with customers regarding updates, substitutions, and delivery details.
- Communicated with customers to confirm delivery details and resolve inquiries, enhancing customer experience.
- Manage independent workload, scheduling, navigation, and time management to consistently meet delivery expectations.
- Safely handle packages, grocery orders, and food deliveries while ensuring order accuracy.
- Maintain attention to detail when handling customer orders and confidential information.
Fulfillment Associate
Amazon
Goodyear, AZ
02.2025 - 06.2026
- Selected and packed customer orders accurately for timely delivery.
- Packaged items meticulously to ensure safe transport and minimize damage.
- Facilitated inventory movement and package processing to support operational flow.
- Loaded items onto pallets or into containers for shipment.
- Worked efficiently as part of a team to meet daily operational goals.
- Achieved consistent productivity and accuracy in completing assigned tasks.
- Followed safety procedures while handling materials and equipment.
Patient Scheduling Coordinator
Academic Urology & Urogynecologists of Arizona
, AZ
12.2023 - 11.2024
- Scheduled, rescheduled, and canceled patient appointments while providing excellent customer service.
- Managed incoming patient calls and answered questions regarding appointments, procedures, and office policies.
- Coordinated communication between patients, providers, medical assistants, and clinical teams.
- Assisted patients through scheduling processes with professionalism, patience, and compassion.
- Verified insurance information and assisted patients with understanding coverage and potential out-of-pocket costs.
- Processed and organized referrals by reviewing information and accurately updating patient records.
- Maintained strict confidentiality of patient information while following HIPAA regulations.
- Utilized electronic medical records systems and scheduling software to maintain accurate documentation.
Delivery Driver
Jimmy John's Sandwiches
Peoria, AZ
10.2023 - 08.2024
- Greeted customers entering the store and took their orders.
- Assisted with sandwich preparation for online orders when customers order online I am responsible for gathering their information and taking their food to their house.
- Ensured on-time deliveries by selecting optimal routes for efficiency.
- Help make sandwiches when customers order online I am responsible for gathering their information and taking their food to there house.
- Delivered loads up to 30 miles using light trucks.
Cashier/Customer Service
Shell Gas station/ EZ Mart
Surprise, AZ
09.2023 - 12.2023
- Provided friendly and efficient customer service in a fast-paced retail environment.
- Processed cash, credit, and debit transactions accurately.
- Assisted customers with questions, purchases, and product locations.
- Restocked merchandise and maintained organized displays.
- Addressed customer concerns professionally and helped create a positive shopping experience.
Warehouse Worker
Amazon
Phoenix, AZ
01.2023 - 11.2023
- Lifted materials to facilitate production tasks. weighing up to 50 pounds.
- Estimated and ensured boxes weighed under 25lbs before sending to next line.
- Lifted materials regularly to support production workflow. weighing as much 50 pounds.
- Loaded, unloaded, and moved materials efficiently between storage and production areas.
- Estimated weight of items to ensure safe handling. of boxes to ensure they were under 25 pounds before moving to next line.
- Supported customer satisfaction efforts through prompt resolution of delivery issues.
Cashier/Customer Service
Pilot Flying J-Gas
06.2022 - 01.2023
- Greeted customers entering store and promptly addressed their needs to enhance shopping experience.
- Welcomed customers and identified specific needs to provide tailored assistance.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds, and issue resolution to ensure satisfaction and loyalty.
- Stocked merchandise on shelves to maintain organized displays. and tagged merchandise on store shelves to ensure a well-organized display.
To-Go Host
Oregano's Pizza Bistro
Flagstaff, AZ
04.2022 - 12.2022
- Greeted customers as they arrived and left.
- Coordinated seating arrangements for guests, optimizing server rotation
- Arranged seating for large parties to ensure guest satisfaction
- Remove personal pronoun also go around and bus tables and see if I can get anything for anyone
- As well as being responsible and doing to-go
- Bagged customers' food to ensure it was placed in the correct bag.
- Remove personal pronoun also go around and bus tables and see if I can get anything for anyone
- Sourced alternative items for customers when unavailable.
Animal Caretaker
Wags and whiskers pet resort
Flagstaff, AZ
05.2022 - 07.2022
Restaurant
Bualo Wild Wings
Prescott, AZ
10.2021 - 04.2022
- Greeted customers as they walked in and out.
- Answering phone calls, taking orders and assisting them with what they might need
- Handled phone calls and took orders to ensure efficient service.
- Answered phone calls and efficiently processed orders to enhance customer experience.
- Helped the servers out and grabbed a table and took their order and just being their server while doing all my responsibility and duties as a host.
- Operated cash register efficiently during busy shifts.
- Delivered food orders to customers promptly and accurately
- Assisted servers by taking orders and ensuring customer satisfaction and grabbed a table and took their order and just being their server while doing all my responsibilities and duties as a host.
Cashier/Sales Associate
Petco
Prescott, AZ
10.2020 - 10.2021
- Provided each customer with the best experience possible by helping them find and purchase the animals and supplies they needed
- Welcomed customers and assessed their needs to provide tailored assistance.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked merchandise in front lanes to maintain product availability.
- Restocked and organized merchandise in front lanes to ensure product availability and enhance shopping experience.
- Explained medicine and products to address customer questions and concerns effectively.
Education
Medical Psychology -
Yavapai college
Prescott, AZMillennium High School
Goodyear, AZSome College (No Degree) -
Northern Arizona University
Flagstaff, AZSkills
- Delivery Logistics
- Route Planning
- Data Entry
- Customer Service
- Inventory Management
- Cash Handling
- Retail Operations
- Microsoft Office
- Google Workspace
- Multi-Line Phone Systems
- Time Management
- Organization
- Problem Solving
- Team Collaboration
- Communication Skills
- Attention to Detail
- Administrative Support
- Patient Scheduling
- Appointment Coordination
- HIPAA Compliance
- Medical Terminology
- Insurance Verification
- Electronic Medical Records
Certification
- Food Handler Certification
- Driver's License
- Liquor license
- Non-CDL Class C
- CPR Certification
Additional Information - Authorized To Work
US for any employer
Personal Information
Willing To Relocate: Anywhere
Timeline
Fulfillment Associate
Amazon
02.2025 - 06.2026
Patient Scheduling Coordinator
Academic Urology & Urogynecologists of Arizona
12.2023 - 11.2024
Delivery Driver
Jimmy John's Sandwiches
10.2023 - 08.2024
Cashier/Customer Service
Shell Gas station/ EZ Mart
09.2023 - 12.2023
Independent Delivery Contractor
Amazon Flex | DoorDash | Instacart Current
04.2023 - Current
Warehouse Worker
Amazon
01.2023 - 11.2023
Cashier/Customer Service
Pilot Flying J-Gas
06.2022 - 01.2023
Animal Caretaker
Wags and whiskers pet resort
05.2022 - 07.2022
To-Go Host
Oregano's Pizza Bistro
04.2022 - 12.2022
Restaurant
Bualo Wild Wings
10.2021 - 04.2022
Cashier/Sales Associate
Petco
10.2020 - 10.2021
Medical Psychology -
Yavapai college
Millennium High School
Some College (No Degree) -
Northern Arizona University