Alaysia Knight
Tallahassee
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
8
8
years of professional experience
Work History
Receptionist
Florida Department of Financial Services
03.2025 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Maintained visitor log for entering and leaving facility for security purposes.
- Answered central telephone system and directed calls accordingly.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Shift Supervisor
Starbucks
08.2020 - 03.2025
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
Internship Student
Florida Association Of DUI Programs
05.2018 - 07.2018
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Interacted with customers by phone, email, or in-person to provide information.
- Answered and transferred incoming telephone calls, taking messages for various staff members.
- Sorted and organized files, spreadsheets, and reports.
Volunteer
Sabal Palm Elementary School
01.2017 - 01.2018
- Child Care – Afterschool care for 3 children under the ages of 10
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Prepared materials for class activities and art projects.
- Assisted with organization and supervision of after-school activities for students.
- Participated in group activities with students to build teamwork and foster healthy relationships.
Education
High School Diploma -
Sail High School
Tallahassee, FL05.2020
Skills
- Conflict Resolution Techniques
- Business Development
- Business Administration
- Staff Management
- Cash Handling Expertise
- Store Opening and Closing
- Telephone skills
- Office administration
- File management
- Documentation and reporting
Timeline
Receptionist
Florida Department of Financial Services
03.2025 - Current
Shift Supervisor
Starbucks
08.2020 - 03.2025
Internship Student
Florida Association Of DUI Programs
05.2018 - 07.2018
Volunteer
Sabal Palm Elementary School
01.2017 - 01.2018
High School Diploma -
Sail High School
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