Samantha Majors
Maryville,TN
Summary
Expert in psychiatric client relations and front desk operations, recognized for improving visitor experiences and optimizing workflow. Adept at appointment scheduling and maintaining a hospitable environment for clients.
Overview
10
10
years of professional experience
Work History
Receptionist
Bradford Heath
04.2023 - Current
- Enhanced visitor experience through warm greetings and prompt assistance with inquiries.
- Maintained an organized reception area with updated materials, fostering a welcoming environment.
- Directed incoming calls using multi-line telephone system, ensuring efficient communication flow.
- Streamlined operational efficiency by managing check-in processes and reducing visitor waiting times.
- Resolved customer issues swiftly to promote positive relationships and retention.
- Provided administrative support through correspondence handling, filing, and office supply management.
- Monitored visitor access to maintain office security and safety protocols effectively.
- Collaborated with internal staff on clerical tasks to maximize team productivity during peak periods.
Front Desk Receptionist
Hampton Inn By Hilton
Alcoa, TN
08.2022 - 07.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Counselor BHT
Covent Heath
Sevierville, TN
09.2015 - 06.2020
- Led psychoeducational groups focused on mental health awareness and prevention techniques.
- Supported clients in establishing personal goals through reflective exercises and discussions.
- Reduced symptoms of anxiety and depression by employing cognitive-behavioral strategies.
- Facilitated workshops on stress management for improved self-care strategies among clients.
- Guided families in supporting clients' recovery processes, enhancing relationship dynamics.
- Maintained accurate records of client progress to inform treatment adjustments.
- Advocated for clients by connecting them with essential community resources.
- Collaborated with interdisciplinary teams to provide comprehensive support for complex needs.
Education
Psychology
Cuyahoga Community College
Cleveland, OH05.2015
Skills
- Organizational expertise
- Customer and client engagement
- Client welcoming and seating arrangements
- Conflict resolution techniques
- Visitor relations management
- Customer complaint handling
- Time efficiency strategies
- Data entry accuracy
- Written and verbal communication skills
- Appointment coordination
- Office administrative functions
- Mail distribution processes
- Schedule optimization techniques
- Multi-line telephone handling capabilities
- Document organization systems
- Clerical support functions
- Information security measures
- Security awareness training
- Meeting preparation strategies
- Business correspondence writing
- Front desk operations oversight
- Multitasking efficiency
- PC competency
- Office supply inventory management
- Reception area supervision
- Call management strategies
- Microsoft Office suite proficiency
- Supply procurement processes
Timeline
Receptionist
Bradford Heath
04.2023 - Current
Front Desk Receptionist
Hampton Inn By Hilton
08.2022 - 07.2024
Counselor BHT
Covent Heath
09.2015 - 06.2020
Psychology
Cuyahoga Community College