Tonya LeClair
Burleson,USA
Summary
Receptionist at Arlington Dermatology with a proven track record of enhancing clinic efficiency through optimized appointment scheduling and exceptional client relations. Skilled in telephone communication and data entry, contributing to a welcoming environment while maintaining confidentiality and organization. Dedicated to ensuring a positive experience for all patients.
Overview
8
8
years of professional experience
Work History
Receptionist
Arlington Dermatology
Arlington, TX
10.2023 - Current
- Streamlined patient check-in and check-out processes for enhanced clinic efficiency.
- Scheduled appointments through electronic health record systems to optimize workflow.
- Addressed incoming calls, resolving inquiries and directing calls swiftly.
- Assisted with billing by verifying insurance details and processing payments accurately.
- Coordinated communication between patients and healthcare providers to improve service delivery.
- Fostered a welcoming environment by providing exceptional customer service to all patients.
- Greeted visitors professionally while offering knowledgeable assistance.
- Maintained accurate records of cash transactions and sales payments.
Receptionist
McCalister's Dental Office
Natchitoches, LA
06.2018 - 07.2023
- Directed incoming calls to appropriate offices while ensuring prompt responses.
- Maintained clean and organized reception area for positive visitor impressions.
- Resolved customer issues efficiently through effective communication strategies.
- Streamlined front desk operations by managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information and assistance.
- Corresponded with clients via email, telephone, and postal mail to address needs.
- Maintained confidentiality of client and company information at all times.
- Provided administrative support by managing correspondence, filing documents, and overseeing office supplies.
Education
High School Diploma -
Berkner High School
RichardsonCertification -
Medical Assisting
Arlington, TXSkills
- Organizational expertise
- Time efficiency
- Client engagement
- Appointment coordination
- Telephone etiquette
- Data entry accuracy
- Client reception
Volunteer Experience
St. Jude's Catholic Church, Mansfield, TX
Timeline
Receptionist
Arlington Dermatology
10.2023 - Current
Receptionist
McCalister's Dental Office
06.2018 - 07.2023
High School Diploma -
Berkner High School
Certification -
Medical Assisting