I am a organized Branch and Property Manager with years of hands-on experience handling clerical duties, bookkeeping tasks, managerial duties, property management etc. I am a diligent and punctual individual, skillful in performing accounts receivable duties and reconciliations. I have a strong history of successful projects and sales growth using communication, problem-solving, and adaptability, ensuring exceptional customer experiences and team collaboration. Also superior WPM typing speed and diverse software proficiency. I am a knowledgeable student talented at learning quickly and adding value to any team. Solid academic achievement paired with demonstrated commitment and integrity; I plan to someday become an entrepreneur and assist others' in their day-to-day operations of business. Additional skills I acquire include an outgoing personality, high energy, thriving in fast-paced environments, cash handling expertise, flexible schedule capability, great customer service etiquette, enthusiasm, reliability, punctuality, hardworking dedication, and eagerness to learn. I will bring strong work ethics, interpersonal skills, and great customer service expertise. I have developed the skill to resolve issues quickly with customers and co-workers. I effectively listen to my surroundings, clarify, and understand any situation. Adept at fostering customer relationships and enhancing operational efficiency, I leverage strong analytical skills and a personable approach to drive growth and achieve strategic objectives. Well-versed in customer service, inventory management, and sales strategy development. Overall, I am dedicated to my positions and I am a team player.
Hi, I’m
ALAYSIA WILSON
Atlanta,USA
Summary
Overview
10
years of professional experience
Work History
Daisy Management
RX Associate
09.2024 - Current
Job overview
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Built relationships with customers by providing friendly customer service.
- Handled incoming calls from customers regarding property related inquiries.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Managed all maintenance requests from tenants in a timely manner.
- Collected monthly assessments, rental fees, deposits and payments.
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
- Worked with on-site and remote service providers to support tenants requesting accommodations.
- Responded to tenant maintenance requests according to agreed conditions for building functionality.
- Handled resident complaints and expedited maintenance requests.
- Oversaw daily operations, maintenance, and administration of various properties.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- WFH
Labor Finders
Branch Manager
11.2022 - Current
Job overview
- Created weekly reports detailing branch activities such as sales volume, budgeting, and inventory levels.
- Managed daily operations of the branch including staffing, scheduling, training, purchasing, and payroll management.
- Developed and implemented strategies to increase sales and improve customer satisfaction.
- Facilitated weekly meetings with staff members to discuss progress on current initiatives.
- Networked within communities to identify and capitalize on business opportunities.
- Draft and finalize contract administration letters and documents related to status reviews, contract implementation, and contract modifications.
- Attend and promote networking events to provide jobs to individuals, and also to engage with potential customers to boost sales.
- Complied with company policies and government regulations to prevent and detect rule violations, and protect the organization from fines and lawsuits.
- Prepared reports
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
- Designed sales and service strategies to improve revenue and retention.
- Created and updated reports on frequent basis to present information to corporate.
- Maintained employee and customer files.
- Prepared and ensured compliance of Notice of Commencements, Contractors and Non- payment.
- Managed account receivable, payroll, and invoice processes.
- Ensured security, integrity, and confidentiality of data.
- Conducted background and drug screenings.
- Conducted bank runs, balanced petty cash and mail runs.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Built relationships with new and existing customers by personally interviewing to identify needs and preferences and delivered services that fit customer perfectly.
Working America, AFL-CIO
Canvasser
07.2022 - Current
Job overview
- Obtained signatures and personal information for electoral parties and businesses.
- Maintained professional interaction atmosphere to achieve high contact rates and respect people's personal space.
- Displayed knowledge of product or organization to attempt to sway opinions.
- Memorized and recited scripts or statements prepared by employer.
- Utilized organizational knowledge and persuasive speech to sway public opinion.
CYPRESS LINKS GROUP LLC
Property Manager
01.2022 - 07.2022
Job overview
- Collected monthly assessments, rental fees, deposits and payments.
- Updated tenant and unit information to keep current in housing database.
- Handled resident complaints and expedited maintenance requests.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Facilitated tenant paperwork processing and verification.
- Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.
- Collected rent from tenants to pay maintenance and repair costs and other expenses.
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Met with prospective tenants to show property and assess applications or sign leases.
- Drafted and monitored budgets for overall maintenance and operations.
- Completed lease applications and verifications, notifying prospects of results.
- Reviewed purchase documents and company receipts for reconciliation with statements.
- Prepared accurate financial reports each month by collecting, analyzing and summarizing account information.
TAXMASTER
Administrative Assistant/ Tax Preparer
01.2020 - 07.2022
Job overview
- Maintained full compliance when executing and tracking bank reconciliations, A/P, invoicing, billing and collections.
- As a tax preparer, I prepared 200+ clients' tax returns by entering the data given by each client
- Supplied detailed tax documentation needed to submit accurate corporate and individual returns.
- Responded to state and federal tax notices by preparing written responses or tax return amendments.
- Informed clients of potentially beneficial products and services, resulting in additional business opportunities.
- Analyzed information and assessed liabilities and deductions according to relevant tax code.
- Probed tax situations from different angles to apply maximum tax benefits or resolve tax debts.
- Advised clients to comply with IRS regulations and meet state and federal tax obligations.
- Met with clients to gather information and discuss line item tax return components.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Provided secretarial and office management support while building cooperative working relationships.
- Composed correspondence, reports and meeting notes.
- Coordinated appointments, meetings and conferences.
- Responded effectively to sensitive inquiries or complaints.
- Managed office duties, ordered materials, organized workspaces, answered emails and made phone calls.
- Greeted visitors or callers to handle questions or direct to appropriate staff.
- Delivered exceptional customer service through direct communication with clients and team members.
Teleperformance
Mentor
04.2019 - 04.2020
Job overview
- I accomplished being one of the top agents based on surveys, sales, and other factors to be a professional but nice customer service representative
- I provide top 5 service by interpreting bills, troubleshooting phones, giving credits when needed, producing sales, and being in good attendance at the job
- I received bonuses for over-achieving in the different metrics and attainment stats we must meet on a month-to-month basis.
- Trained staff to provide excellent customer service to challenging customers.
- Monitored team of 25 Customer Services Representatives to assess knowledge, tone and adherence to company policy.
- Routed calls from multiple sites to correct personnel and assisted with complex cases.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Supported sales team members to drive growth and development.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
Doing My Best Transport
Courier Route
08.2018 - 01.2020
Job overview
- I pick the samples up from various location such as, Fitzgerald, Tifton, Cordele, etc and haul them to Blakely, Ga for testing.
- Sorted shipments and scheduled routes to meet company standards and time requirements.
- Collaborated with dispatch and team members to coordinate different routes and reallocate pickups and drop-offs.
- Checked and secured package loads before deliveries.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Referred unresolved customer grievances to designated departments for further investigation.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Subway
Shift Leader
12.2016 - 08.2018
Job overview
- Assisted my manager with handling employee's work schedules, partial inventory counts, and placed food truck orders
- When I first started out at subway, I was a Jr sandwich artist, and then a senior sandwich artist and lastly, I became a shift leader (Night Supervisor)
- Performing well, I received a one-year pin, great customer service reward, and I was offered to be assistant manager before I left for college.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Delegated tasks to employees and monitored activities and task completion.
- Supervised and led employees to maintain productivity and customer service levels.
- Educated customers about offerings, promotions and pricing to boost sales.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
Legal Trucking Administration
Administrative Assistant
01.2015 - 03.2018
Job overview
- Managed/Organized physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Provided secretarial and office management support while building cooperative working relationships.
- I Assist the Owner with clerical task such as DOT audits, tax preparations, filing papers, separating/ alphabetizing paperwork and files
- As a multi-tasker I also take calls and provide assistance to the customers requesting updates of their truck paperwork
- We use tools such as word, excel, PowerPoints, and etc
- I also receive frequent customer service compliments, and I resolve customer issues quickly and precise.
Education
MONROE HIGH SCHOOLAlbany, GA
High School Diploma
05.2018
University Overview
- Completed high school, and I plan to continue my education in college. I participated in several extra curriculum activities, such as, band where I became section leader of the clarinets, a member of science club, beta club, student government, student advisory board, etc. over the course of high school. My freshmen through junior year I attended Albany High school but transferred my senior year to Monroe. I managed to take on several leadership roles while in school but one of my biggest roles and greatest achievements was becoming student body vice president my junior year.
- A and A/B Honor Roll, Highest grade average in Language Art and Science Recipient
ALBANY TECHNICAL COLLEGEAlbany, GA
Some College (No Degree) from Business Logistics Management
University Overview
- college for 2 years while in high school, which is known as dual enrollment. Currently still progressing towards my associate degree to complete my undergrad courses. Once I complete my degree in May 2023, I am looking to start my own organizational/ purchase order company.
- GPA: 3.0 GPA
Skills
- Knowledge of Leasing and Market Conditions
- Tenant and Owner Liaising
- Strong Attention to Detail
- Administrative Leadership
- Dispute Handling
- Decision Making
- Budget Preparation
- Skilled Multi-Tasker
- Data Entry
- Multitasking and Prioritization
- All Microsoft Office Products/ Computer skills
- Creative and Adaptable
- QuickBooks
- Critical Thinking
- Employee Motivation and Guidance
- Team Player
- Accounting Skills
- Excel Spreadsheets
- Recordkeeping and Bookkeeping
- Cash Deposit and check Preparation
- Verbal and Written Communication
- Research and Analytical Skills
- Confidentiality and Data Protection
- Report Preparation
- Multitasking and Time Management
- Ease with Computers and Technology
- Judgment and Decision Making
- Active Listener
- Personable and Positive attitude
- Customer service
Timeline
RX Associate
Daisy Management
09.2024 - Current
Branch Manager
Labor Finders
11.2022 - Current
Canvasser
Working America, AFL-CIO
07.2022 - Current
Property Manager
CYPRESS LINKS GROUP LLC
01.2022 - 07.2022
Administrative Assistant/ Tax Preparer
TAXMASTER
01.2020 - 07.2022
Mentor
Teleperformance
04.2019 - 04.2020
Courier Route
Doing My Best Transport
08.2018 - 01.2020
Shift Leader
Subway
12.2016 - 08.2018
Administrative Assistant
Legal Trucking Administration
01.2015 - 03.2018
ALBANY TECHNICAL COLLEGE
Some College (No Degree) from Business Logistics Management
MONROE HIGH SCHOOL
High School Diploma
Similar Profiles
Moses JosephMoses Joseph
Resident Manager at daisy managementResident Manager at daisy management
Isaial MurrayIsaial Murray
Transportation Specialist at Driving DaisyTransportation Specialist at Driving Daisy
Damon DinhDamon Dinh
Receptionist/Cashier at Daisy NailsReceptionist/Cashier at Daisy Nails
Helena ChestnutHelena Chestnut
Manager of Business Development at Greyscale Solutions, LLCManager of Business Development at Greyscale Solutions, LLC
Tiffani MoirTiffani Moir
Ramp Agent at Delta Air LinesRamp Agent at Delta Air Lines