Alayxius Huggins
Birmingham,AL
Summary
Reliable spa professional with experienced wellness professional with a strong background in massage therapy, guest relations, and spa operations. Skilled in booking appointments, handling payments, and maintaining confidentiality, with a focus on punctual service, hygiene, and resolving guest concerns quickly.
Overview
5
5
years of professional experience
Work History
Attendant
Ross Bridge Resort & Spa
04.2025 - Current
- Assisted guests with locker room needs, directions, and spa-area requests.
- Supported front desk operations including booking appointments, greeting guests upon arrival, processing payments accurately while maintaining confidentiality of client information.
- Trained new employees in best practices for customer service, cleanliness, and product knowledge within the spa environment.
- Improved customer satisfaction by providing exceptional service and maintaining a clean, organized spa environment.
- Enhanced guest satisfaction by responding promptly to inquiries or concerns with professionalism and empathy.
Massage Therapist
Hands and Stone Spa
02.2022 - 09.2025
- Delivered customized massage therapies, including Swedish, deep tissue, and prenatal techniques, based on client needs.
- Conducted thorough consultations to identify tension areas, preferences, and treatment goals before each session.
- Documented treatment notes accurately to support continuity of care and personalized service.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfaction and build rapport.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
Education
Bachelor of Science - Computer Science
Strayer University
Birmingham, AL02-2024
Therapeutic Massage - Anatomy And Physiology
Virginia College
Birmingham, AL02-2015
Skills
- Cleanliness and hygiene
- Complaint resolution
- Professionalism and ethics
- Sanitation practices
- Client consultation
- Reliability and punctuality
- Team player attitude
- Social skills
Timeline
Attendant
Ross Bridge Resort & Spa
04.2025 - Current
Massage Therapist
Hands and Stone Spa
02.2022 - 09.2025
Bachelor of Science - Computer Science
Strayer University
Therapeutic Massage - Anatomy And Physiology
Virginia College