Kendra Jackson
Atmore,AL
Summary
Dynamic and dedicated worker with a strong work ethic and a proven track record at Wind Creek Casino. Skilled in guest relations and maintaining cleanliness, I excel in delivering exceptional service and fostering customer loyalty. My initiative and teamwork enhance operational efficiency, ensuring a memorable experience for all guests.
Overview
2020
2020
years of professional experience
Work History
Attendant
Wind Creek Casino
- Maintained cleanliness and organization of assigned areas throughout the casino.
- Participated in training sessions to improve skills and knowledge of casino operations.
- Collaborated with team members to improve overall service quality and guest experience.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Handled cash transactions accurately, ensuring proper documentation for financial records.
- Developed and maintained strong relationships with customers.
- Provided exceptional customer service by addressing guest needs and requests in a timely manner.
- Performed routine maintenance tasks on equipment, identifying potential issues.
- Assisted in training new attendants, sharing best practices and tips for efficient service.
Server
Ollies Neighborhood Grill
Spanish Fort, AL
09.2018 - 08.2019
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Managed table assignments, seating arrangements and wait times.
- Collaborated with kitchen staff to ensure timely food preparation and order accuracy.
- Processed payments accurately, handling cash and credit transactions responsibly.
- Trained new team members on service protocols and operational procedures effectively.
- Demonstrated strong multitasking skills by managing multiple tables without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Supported coworkers during peak hours.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Server
Wind Creek Casino
Atmore, AL
09.2011 - 12.2017
- Managed table assignments, seating arrangements and wait times.
- Assisted in menu recommendations.
- Maintained cleanliness of dining area.
- Demonstrated strong multitasking skills by managing multiple tables.
- Created relationships with regular customers.
- Performed opening and closing duties.
- Provided attentive service during high-volume periods.
- Bussed and reset tables.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Remembered regular guests' preferences and greeted them by name.
Education
High School Diploma -
Baldwin County High School
Bay Minette, ALEMT Certification -
Coastal Alabama Community College
Bay Minette, ALSkills
Strong work ethic
Team player attitude
Reliability and punctuality
Cleanliness and hygiene
Guest relations
Initiative and Self-motivation
Personal protection equipment (PPE)
Workstation cleaning
Timeline
Server
Ollies Neighborhood Grill
09.2018 - 08.2019
Server
Wind Creek Casino
09.2011 - 12.2017
Attendant
Wind Creek Casino
High School Diploma -
Baldwin County High School
EMT Certification -
Coastal Alabama Community College