ALAZAE Zapien
Fresno County Probation Department
Tulare
6
years of professional experience
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Work History
Probation Technician
1 Month- Reviewed court orders and case materials to support timely probation processing and compliance.
- Reviewed court orders and case materials, facilitating timely probation processing and ensuring compliance.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Entered, updated, and verified data in department systems for consistent case tracking.
- Coordinated communication with probation staff, courts, and community partners to effectively resolve case issues.
- Prepared reports, correspondence, and supporting documents with strong attention to detail.
- Monitored workflow status and prioritized assignments to meet department deadlines.
- Supported staff with intake and records research by following established department practices.
- Streamlined filing and document retrieval processes, enhancing access to active case information.
Server
4 Years- Greeted and accommodated guests, building positive experience from first interaction.
- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Demonstrated ability to interact with customers in a friendly and professional manner.
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
- Utilized communication skills to address guest dissatisfaction and enhance overall experience.
- Monitored guest needs during meal service, replenishing drinks and fulfilling additional requests promptly.
- Used focus and memorization skills to keep track of tables and remember orders.
- Processed payments and completed register transactions accurately.
- Addressed customer complaints and inquiries swiftly to ensure satisfaction and maintain service quality.
Volunteer
2 Months- Managed meal preparation shifts, ensuring timely delivery of nutritious meals to all shelter guests.
- Enhanced the overall homeless shelter experience by providing warm meals and a welcoming environment for guests.
- Executed daily domestic tasks in community, directly supporting individuals in need.
- Improved homeless shelter experience by providing warm meals and fostering welcoming environment for guests.
- Ensured smooth operation of meal preparation shifts, delivering timely meals to shelter guests., ensuring timely delivery of nutritious meals to all shelter guests.
- Represented organization positively and professionally while providing community with much-needed services.
- Completed daily domestic tasks in community to assist people in need.
- Communicated with staff members to stay informed about volunteer opportunities and events.
Defense Investigator Intern
2 Months- Collected information pertaining to criminal proceedings and performed investigations to resolve cases.
- Collected information on criminal proceedings and conducted investigations to resolve cases effectively.
- Assisted in interviews with witnesses and clients.
- Assisted in conducting interviews with witnesses and clients to gather information.
- Documented findings and prepared detailed reports.
- Observed court cases to gain insights into judicial processes.
- Observed and documented comprehensive face-to-face interviews with employers, families, neighbors, friends, and suspects to support case analysis.
Retail Associate
11 Months- Provided excellent customer service and support to customers in a fast-paced retail environment.
- Assisted customers with locating items and finding prices.
- Collaborated with team members to complete tasks and consistently meet or exceed expectations set by store management.
- Resolved customer inquiries and complaints efficiently, enhancing overall customer satisfaction.
- Merchandised goods on sales floor, maintaining perfect visual standards.
- Maintained cleanliness of store area by vacuuming floors, dusting shelves and wiping down counters.
- Assisted in training new employees on store procedures.
- Performed upkeep and optimization of store to maintain pleasant shopping atmosphere.
Swing Manager
1 Year 3 Months- Liaised between management and front line staff, promptly addressing concerns to enhance communication.
- Coached and mentored staff on customer service techniques, fostering a customer-focused environment.
- Utilized advanced problem solving skills to quickly resolve customer inquiries or complaints.
- Investigated and resolved complaints regarding food quality and service.
- Ensured timely completion of daily tasks by monitoring progress and providing support as needed.
- Maintained an organized workspace environment conducive to productivity standards.
- Generated reports outlining financial metrics such as sales figures, profit margins.
- Executed food preparation and service tasks, including cooking, clearing tables, and serving beverages.
- Resolved complaints regarding food quality and service to improve guest satisfaction.
- Coordinated kitchen workflow to optimize supply usage and preparation time.
Education
Bachelor of Social Science - Criminology
- Criminology Candidate, Expected graduation 05/2025
- Relevant Coursework
- Option: Corrections
- Dean's List [Fall 2023]
- Dean's List [Spring 2024]
Associate in Science (A.S.) - Criminology
Skills
Attention to detail
Time Management
Customer service
Interpersonal Communication
Customer support
Multitasking and organization
Organizational skills
Timeline
Probation Technician
Fresno County Probation Department
09.2026 - CurrentRead More
Volunteer
Salt + Light Non Profit
02.2025 - 04.2025Read More
Defense Investigator Intern
Fresno County Public Defenders Office
08.2024 - 10.2024Read More
Server
Olive Garden
09.2022 - 09.2026Read More
Retail Associate
Walmart
09.2021 - 08.2022Read More
Swing Manager
Mcdonalds
06.2020 - 09.2021Read More
Reedley college
Associate in Science (A.S.) from Criminology
Read More
California State University-Fresno
Bachelor of Social Science from Criminology
Read More