Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alba Flores

Signal Hill,CA

Summary

Driven professional with a proven track record at The Bicycle Hotel Casino, adept in property maintenance and enhancing customer satisfaction. Skilled in teamwork and collaboration, I significantly boosted satisfaction ratings by implementing strategic solutions. My expertise in booking management and exceptional communication skills have fostered a unified approach toward achieving company objectives.

Overview

7
7
years of professional experience

Work History

Hotel Supervise

The Bicycle Hotel Casino
08.2022 - Current
  • Collaborated with maintenance team to address facility issues promptly, minimizing guest inconvenience.
  • Managed daily operations of the hostel, ensuring smooth functioning of all departments.
  • Conducted regular inventory audits, ensuring adequate supplies were available for both guests and staff needs.
  • Trained new staff members on policies, procedures, and customer service expectations, leading to increased overall competency.
  • Enhanced guest satisfaction by promptly addressing concerns and implementing solutions.
  • Maintained cleanliness standards throughout the hostel by overseeing housekeeping tasks and quality control checks.
  • Monitored employee performance and conducted regular evaluations to help improve customer service, boosting overall satisfaction ratings [Number]%.

Label Coordinator

Diamond Mattress
10.2017 - 05.2022
  • Entered data, generated reports, and produced tracking documents.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Gathered and organized materials to support operations.
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
  • Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.

Education

High School Diploma -

Garfield High School
East Los Angles
06.1998

Skills

    Booking Management

    Property Maintenance

    Task Delegation

    Policy Enforcement

    Teamwork and Collaboration

    Computer Skills

    Organizational Skills

    Excellent Communication

Timeline

Hotel Supervise

The Bicycle Hotel Casino
08.2022 - Current

Label Coordinator

Diamond Mattress
10.2017 - 05.2022

High School Diploma -

Garfield High School

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Alba Flores