Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alba Fong

Fontana,CA

Summary

Results-oriented and highly focused operations manager with 8+ years of experience bringing planning and problem solving abilities. Successful at overseeing all areas of daily operations and making effective decisions to positively impact business direction and bottom line profits.

Overview

10
10
years of professional experience

Work History

Distribution Services Manager

Disneyland Resort
01.2024 - Current
  • Consistently met or exceeded established CPU targets through data-driven decision making.
  • Developed labor planning tool leading to increased operational efficiency.
  • Integrated warehouse operations with existing and new business processes during Blue Yonder WMS integration.
  • Developed strong partnerships through effective relationship building with cast and partners
  • Led improvement initiatives of established business practices in General Supplies
  • Championed a culture of continuous improvement by encouraging cast input on process enhancements leading to increased operational efficiency.
  • Championed team engagement and morale through regular communication, recognition of achievements, and the organization of team-building events.

Assistant Operations Manager

Geodis Logistics
04.2021 - 01.2024
  • Site leader responsible for all warehouse operations including all safety & security compliance requirements per OSHA and CTPAT, maintenance, and employee relations in a 200k sq. ft. Facility
  • Managed successful start-up accounts and developed successful operational teams
  • Increased customer satisfaction through increased KPI performance: OTD up 30%, Inventory DPPM down below 2500, Labor performance above 100%, CPU reduction through lean initiatives.
  • Completed high-impact labor-savings lean projects for various processes
  • Managed KPI performance, presented weekly results, and created plans for improvement through root cause analysis
  • Responsible for establishing daily plans and aligning team on strategies to achieve goals
  • Responsible for operational performance results and establishing plans for improvement
  • Strategic planning of operations using forecasts and labor planning tools to ensure effective resource allocation
  • Create training plans for supervisors and provide mentorship for individual development
  • Maintains P&L sheet, billing, and weekly financial reports

Operations Supervisor

Geodis Logistics
10.2018 - 04.2021
  • Responsible for production validation testing of X-ray program
  • Oversaw inbound, outbound and VAS services for key account in a 700k sq ft facility
  • Oversaw a dynamic team of 60+ team members
  • Developed work plans and schedules for employees to facilitate adequate staffing for service requirements.
  • Discussed job performance problems with employees, identifying causes and issues to find solutions.
  • Engaged employees to create safe, energetic work environment through feedback and recognition.

Quality Manager

Lynam Industries
05.2015 - 08.2018
  • Transitioned QMS to ISO 9001:2015 requirements from ISO 9001:2008 requirements.
  • Managed root cause analysis investigations, determining underlying issues in product failures and implementing corrective actions as necessary.

Education

Bachelor of Arts - Business Administration, Operations And Logistics

California Baptist University
Riverside, CA
06-2026

Skills

  • Green Belt in Lean Six Sigma
  • Microsoft Office Specialist: Excel Associate
  • Proficient in MS Office Apps
  • Knowledge of ERP systems (SAP)
  • Warehouse Management Systems (Blue Yonder)
  • Technical blueprint interpretation
  • Comprehensive operational planning expertise
  • Effective collaboration skills
  • Analytical decision-making
  • Operational efficiency enhancement
  • Inventory management

Timeline

Distribution Services Manager

Disneyland Resort
01.2024 - Current

Assistant Operations Manager

Geodis Logistics
04.2021 - 01.2024

Operations Supervisor

Geodis Logistics
10.2018 - 04.2021

Quality Manager

Lynam Industries
05.2015 - 08.2018

Bachelor of Arts - Business Administration, Operations And Logistics

California Baptist University

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