Alba Hernandez Lopez
Summary
An experienced professional looking for a position where I can use my acquired skills and abilities in a progressive and challenging environment.
Overview
3
3
years of professional experience
Work History
Fulfillment Expert
Target
08.2023 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Properly preps, packs, sorts, and ships products safely, efficiently and effectively to deliver convenience and quality for our guests.
- Deliver quality and accuracy with each order while meeting timeliness goals
Medical Office Receptionist
Christus St. Vincent Urology Clinic
07.2022 - 09.2023
- Improved patient satisfaction by efficiently managing front desk operations and addressing inquiries professionally.
- Increased office productivity by multitasking efficiently during peak hours, handling multiple responsibilities simultaneously.
- Handled sensitive situations compassionately when dealing with distressed patients or families during difficult times.
- Collaborated with medical staff to ensure seamless communication and coordination of patient care.
Registration Representative
Christus St. Vincent Hospital
06.2021 - 07.2022
- Maintained accurate records by updating patient demographics, insurance, and financial information.
- Supported hospital compliance efforts by adhering to HIPAA guidelines and maintaining the confidentiality of patient information.
- Implemented time-saving strategies for quicker completion of registration tasks without compromising accuracy or quality of service.
- Improved overall work environment through active participation in department meetings, sharing ideas for enhancements, and supporting team-building initiatives.
Education
No Degree - Criminology
Central New Mexico Community College
Albuquerque, NMHigh School Diploma -
Santa Fe High School
Santa Fe, NM05.2017
Skills
- Excellent Organization Skills
- Time Management
- Problem Solving
- Microsoft Office ( Word, PowerPoint, Outlook)
- Verbal/Written Communication
- Excellent Customer Service
- Ability to learn new things rapidly and adapt to new environments
- Information Verification
- HIPAA Compliance
- Patient Scheduling
Languages
Spanish
Professional Working
Timeline
Fulfillment Expert
Target
08.2023 - Current
Medical Office Receptionist
Christus St. Vincent Urology Clinic
07.2022 - 09.2023
Registration Representative
Christus St. Vincent Hospital
06.2021 - 07.2022
No Degree - Criminology
Central New Mexico Community College
High School Diploma -
Santa Fe High School