Alexandria Ruiz
Bakersfield,CA
Summary
Experienced professional with a strong background in Customer Service. Proven track record of success and a passion for continuous growth and development. Committed to delivering exceptional results and exceeding expectations. Seeking a position where my expertise can be leveraged as an asset to the company's success.
Overview
3
3
years of professional experience
Work History
Mobile Connectivity Expert
T-Mobile
02 2023 - 06.2024
- Follow-up with customers to set up service
- Attend/create promotional event opportunities
- Work with leadership to develop skills in prospecting
- Connect in-person with members of multiple local communities. Build curiosity in Assurance Wireless - T-Mobile services and add help connect qualified customers to available services.
- Meet and exceed sales targets. Achieve sales, operations and customer experience goals.
- Support company initiatives. Create an inclusive environment with customers and teammates. Exhibit personal leadership. Consistently maintain high standards of ethical and professional conduct.
- Traveled and prospected new locations for events.
Eligibility Representative
Health Net, Centene
01.2022 - 12.2022
- Advised clients about their rights and responsibilities under applicable laws and regulations.
- Maintained accurate records of all interactions with clients.
- Provided customer service support in a professional manner.
- Reviewed applications to determine eligibility for government benefits.
- Participated in outreach activities to inform community members about available programs.
- Followed up with clients to ensure timely renewal of benefits or services.
- Assessed client needs through assessments such as financial statements or medical exams.
- Answered questions regarding program requirements, policies and procedures.
- Provided technical support to customers via phone and email.
Pharmacy Technician
United Healthcare
12.2019 - 12.2021
- Provided professional, friendly and engaging service
- Entering and processing prescriptions in the computer system
- Checked inventory and restocked items
- Filing and handling patient documents in accordance with HIPPA policies
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
Education
Bussiness -
East Los Angeles College
Monterey Park, CAPharmacy Technician -
Boston Reed College
West Los AngelesHigh School Diploma -
Garfield High School
Los Angeles, CASkills
- Time management and Organization skills
- Data Entry and Processing
- Cybersecurity
- Excellent verbal and written communication skills
- Strong problem-solving and conflict resolution abilities
- Proficient in using customer relationship management (CRM) software
- Ability to remain calm and patient in highpressure situations
- Strong active listening skills and empathy for customer needs
- Detail-oriented with a focus on accuracy in data entry
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Typing speed of 60 WPM
- Billing support
- Insurance Billing
Timeline
Eligibility Representative
Health Net, Centene
01.2022 - 12.2022
Pharmacy Technician
United Healthcare
12.2019 - 12.2021
Mobile Connectivity Expert
T-Mobile
02 2023 - 06.2024
Bussiness -
East Los Angeles College
Pharmacy Technician -
Boston Reed College
High School Diploma -
Garfield High School