Heather Burd
Julian,PA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
30
30
years of professional experience
Work History
Case Manager
State College Medical
State College, PA
03.2022 - Current
- To maintain accurate documentation charts of patients participating in MAT
- Coordinated transportation services for clients who lacked access to reliable transportation.
- Assisted with applications for government benefits such as Medicaid .
- Meet with patients utilizing motivational interviewing a minimum of monthly with additional follow ups as need depending on patients needs.
- Participated in professional development activities related to case management best practices.
- Consulted with staff on resolution of complex service issues.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Monitored client progress through regular follow-up contacts.
- Maintained accurate case records and documentation according to agency guidelines.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Counseled clients on available resources within the community that could help meet their needs.
- Developed trusting relationships with social services, health care providers and governmental agencies.
- Adhered to ethical principles and standards to protect clients' confidential information.
Health Case Manager
Cenclear
Bigler, PA
01.1994 - 03.2022
- Started this position in July 2015
- Supervision of teachers in the area of health development and documentation for the children.
- Ensured compliance with federal, state, and local regulations related to Head Start policies and procedures
- Participated in strategic planning sessions focused on developing long-term organizational goals.
- Evaluated employee performance on an ongoing basis and provided feedback as needed.
- Directed, supervised and evaluated Head Start teachers.
Home Visitor/ Classroom Teacher
Cenclear
Bigler, PA
01.1994 - 07.2015
- Moved from this position in July 2015
- Offered hands-on learning opportunities to develop student self-esteem and life skills.
- Developed lesson plans and instructional materials to support student learning.
- Planned activities designed to promote communication between parents and caregivers and their children while emphasizing positive reinforcement techniques.
- Engaged in interdisciplinary team meetings to review cases and provide recommendations regarding treatment plans.
- Assessed the safety of the home environment for children at risk of abuse or neglect.
- Collaborated with other agencies to ensure that families receive appropriate services.
- Managed classroom behavior by developing positive relationships with students while enforcing rules fairly and consistently.
- Conducted home visits to assess family needs and develop individualized goals.
- Supported parents in making key educational plans and decisions for children.
- Kept family and children assessments current and updated portfolios for each child on daily basis.
Education
Associate - Applied Science-Cum Laude
Lock Haven University
01.2003
Skills
- Referral Coordination
- Needs Assessment
- Client Advocacy
- Community Outreach
- Records Management
- Communication skills
- Decision-Making
- Treatment Planning
- Positive Attitude
- Time management organization skills
- Organizational skills
- Collaborative Problem Solver
- Eagerness to learn new skills
- Multi tasking
- Classroom Instruction
- Creative lesson planning
- Student rapport
- Parental participation
- Critical Thinking
- Effective listening
Timeline
Case Manager
State College Medical
03.2022 - Current
Health Case Manager
Cenclear
01.1994 - 03.2022
Home Visitor/ Classroom Teacher
Cenclear
01.1994 - 07.2015
Associate - Applied Science-Cum Laude
Lock Haven University
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