Open To Work
Citlali Garcia Martinez
Pontotoc,MS
Summary
Former Case Manager with experience at the State of Tennessee Office of Child Safety, adept at crisis intervention and client advocacy. Proven ability to develop care plans and facilitate community resource connections. Skilled in documentation and compliance, while demonstrating strong problem-solving and relationship-building capabilities to enhance client outcomes.
Overview
6
6
years of professional experience
Languages
Spanish
Native or Bilingual
Education
Bachelor of Science - Psychology
Christian Brothers University
Memphis, TN05.2022
Work History
Case Manager
State of Tennessee Office of Child Safety CPIT (Child Protective Investigations Team)
07.2022 - 07.2025
- Oversaw the development and implementation of care plans for clients, focusing on crisis intervention strategies.
- Advocated for client needs and facilitated connections to essential community resources, including mental health counseling.
- Maintained accurate documentation of client interactions and ensured compliance with investigation policies.
- Developed a thorough understanding of all cases and presented cases classified as severe to the child protective investigations team which consisted of DCS(Department of Children’s Services), District Attorneys Office, Memphis Child Advocate Center and Law Enforcement teams for Shelby County and surrounding areas.
- Participate in court hearings to represent client interests and verified the safety and stability of homes for children by conducting home visits and conducted necessary drug screenings
President's Ambassador (Work Study)
Christian Brothers Uni. President's Ambassadors
11.2019 - 05.2022
- Give tours to prospective students and parents. Participate in scholarship events with the Office of Admissions.
- Inform prospective students about upcoming scholarship events. Answer questions about CBU's campus.
- Call prosperice students to enourage one to attend Virtual and in person events and remind them of important paperwork needed such as FAFSA.
Intern
Shelby County Sheriff's Office/Jail Division,
01.2022 - 04.2022
- Organize a weekly newsletter based on the interests of currently incarcerated youth, including useful resources such as managing emotions in a positive way, building goals, getting a driver's license, motivational quotes.
- Participate in life skill group sessions with up to 15 youth. Give CBT-based presentations via Zoom on topics such as preparing for re-entry, interview tips, anger management, and setting long-term and short-term goals.
- Take notes regarding group process and outcomes to track changes in perception.
Program Staff Member
Boys and Girls Club, Ira Samelson Jr. Branch,
10.2020 - 11.2021
- Developed and implemented engaging program activities for youth development and skill-building.
- Collaborated with team members to create a positive and inclusive club environment.
- Managed daily operations of programs, ensuring adherence to safety protocols and guidelines.
- Ensured up to 25 students (4th and 5th grade) attended virtual classes during pandemic.• Translated for Spanish-speaking students and parents during new member sign-up, disciplinary actions, and other required documentation.
Timeline
Case Manager
State of Tennessee Office of Child Safety CPIT (Child Protective Investigations Team)
07.2022 - 07.2025
Intern
Shelby County Sheriff's Office/Jail Division,
01.2022 - 04.2022
Program Staff Member
Boys and Girls Club, Ira Samelson Jr. Branch,
10.2020 - 11.2021
President's Ambassador (Work Study)
Christian Brothers Uni. President's Ambassadors
11.2019 - 05.2022
Bachelor of Science - Psychology
Christian Brothers University
Skills
- Documentation, Multitasking and Time Management,
- Relationship Building, client advocacy and emotional awareness
- Client meetings: Home visits and inspections, Needs assessment, Goal setting,
- Positive attitude, Empathy ,and compassion
- Email and telephone etiquette
- Interdisciplinary collaboration
- Referral coordination
Relationship Building, Client Advocacy and Emotional Awareness
Client meetings: Home visits and inspections, Needs Assessment, Goal Setting,
Positive Attitude, Empathy ,and Compassion
Email and Telephone Etiquette
Interdisciplinary Collaboration, Referral Coordination