Kaleigh Colwell
Rochester,NY
Summary
Seasoned Case Manager with over 16 years of legal experience managing large, complex caseloads from inception to resolution. Highly experienced in complex lien resolution and settlement preparation. Skilled in process optimization, caseload monitoring and reporting, docketing procedures, collaborative team leadership and client advocacy. I take pride in delivering optimal outcomes for clients and firms.
Overview
21
21
years of professional experience
Work History
Case Manager
Sobo & Sobo
Middletown, NY
11.2021 - 01.2025
- Effectively managed caseload of up to 300 active files, achieving over $11 million in settlements in first year of leadership.
- Implemented team procedures that ensured consistent case flow and optimized client and firm recovery.
- Mentored and trained new staff to ensure their success and adherence to firm values and legal standards.
- Consistently achieved high levels of client satisfaction by providing clear and concise updates, frequently going above and beyond to ensure their needs were met.
- Provided critical support to attorneys and staff by docketing all deadlines, providing crisis intervention and acting as liaison between between attorneys, support staff, courts, adjusters and medical providers.
- Ensured case progression and attorney success at each court appearance by setting clear goals and benchmarks.
- Generated comprehensive reports detailing caseload status, progress, case outcomes and team performance.
Firm Start Up Manager, Paralegal, Office Manager
Smith Law Firm
Rochester, NY
09.2017 - 09.2019
- Directed the formation and marketing of new firm; established firm accounts and procedures; managed client transfers.
- Independently managed caseload of 150+ civil and business litigation files as sole administrator and paralegal.
- Drafted commencement pleadings, briefs, discovery, memorandums, motions, etc.
- Developed critical trial preparation skills such as preparing subpoenas, trial notebooks and exhibits; scheduled witnesses and experts.
Paralegal
Brenna Boyce, PLLC
09.2015 - 08.2017
- Independently managed pre-suit caseload of 150+ files.
- Conducted 50+ intakes per week and optimized intake procedures and forms to efficiently screen potential cases.
- Efficiently managed heavy volumes of communication by phone & email.
- Implemented medical records system that lowered costs, expedited case flows and generated client specific treatment summaries used in settlement negotiations and at trial.
- Calculated and maintained up to date documentation for lost wages, damages, and liens for each file.
- Systematically reported, monitored and negotiated Medicare and Medicaid liens; highly versed in the use of MSPRP.
- Mastered settlement preparation skills by preparing concise, detailed demand letters and mediation submissions resulting in countless settlements.
Paralegal
Law Office of Edward J. Leichtner, Esq.
Rochester, NY
06.2004 - 09.2015
- Drafted a wide variety of family and matrimonial litigation documents.
- Handled large volumes of real estate transactions from contract to closing.
- Maintained attorney calendars, emails, and phone messages.
- Collected, organized and maintained index of templates and forms.
- Managed all day to day office operations including tracking firm expenses, firm trust accounting, processing mail, etc.
Education
Political Science, International Business & Economics
SUNY Brockport
Associate of Science - Political Science
Monroe Community College
Rochester, New York, NYSkills
Problem-solving
- Case management
- Time management
- Case documentation
- Organization and multitasking
- Conflict resolution
- Client advocacy
- Case planning
- Documentation proficiency
- Records management
- Crisis intervention
Case management
Time management
Case documentation
Organization and multitasking
Documentation and reporting
Conflict resolution
Client advocacy
Case planning
Lien Resolution
Timeline
Case Manager
Sobo & Sobo
11.2021 - 01.2025
Firm Start Up Manager, Paralegal, Office Manager
Smith Law Firm
09.2017 - 09.2019
Paralegal
Brenna Boyce, PLLC
09.2015 - 08.2017
Paralegal
Law Office of Edward J. Leichtner, Esq.
06.2004 - 09.2015
Political Science, International Business & Economics
SUNY Brockport
Associate of Science - Political Science
Monroe Community College