Patrick Wangoi
San Diego,CA
Summary
Boise State University Social Science student with emphasis in social and community service management and 5 years of experience in caregiving, interpretation and social integration services Compassionate Case Manager experienced in high pressure environments. Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Case Manager
Arc of San Diego
01.2022 - Current
- Coordinate and supervise all areas of consumer service delivery in supported employment programs, including but not limited to employment, development and implementation of individual habitation service plan, training to improve personal, social, and such as substance abuse, mental illness, and physical disabilities
- Maintain consumer case files according to agency and regulatory guidelines and standards
- Surprise job coaches to ensure services are provided as required
- Ensure the quality of all services within assigned caseload and program.
- Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Spearheaded fundraising efforts to support social and community service initiatives.
Case Manager
Lifeways, Inc.
01.2020 - 09.2021
- Provides a variety of basic mental health screenings, intervention within scope, case management, skills training/modeling, support services, as required for persons in a crisis
- Interacts with and assists in providing services to clients, referral sources, and family members under supervision of a licensed mental health provider
- Works with an interdisciplinary team and individual toward de-escalation and development of a discharge plan to support stability within the 23 hours and 59 minutes of an individual's stay.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Conducted community workshops to promote different programs and educate public on available services.
- Conducted outreach activities to engage local stakeholders in programs.
- Partnered with local organizations to expand access to social and community services.
- Provided leadership, guidance and support to staff members.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
House Supervisor
ASPIRE
11.2013 - 08.2019
- Coordination of services for adults with developmental disabilities who lived on their own
- Work closely with the program coordinator to implement the care plan for the clients who have mental health development
- Apply assessment skills to determine necessary client care and refers clients to service agencies and other resources
- Meet the needs of clients by following through, meeting deadlines, and interacting with others in a respectful and culturally appropriate manner
- Scheduling the staffs
- Prepare and maintain records of client progress and services performed, reporting changes in client condition to medical personnel and managers.
Education
Family And Marriage Therapy
Point Loma Nazarene University
San Diego, CABachelor of Social Science in Social Science -
Boise State University
Boise, ID05.2019
Skills
- Scheduling
- Project plans
- Data collection
- Excel
- Customer Service
- Social Service
- Case Management
- Developmental Disabilities Experience
- French
- Autism Experience
- Public Speaking
- Fundraising
- Crisis Intervention
- Mental Health Counseling
- Crisis Management
- Behavioral Therapy
- Social Work
- Patient Care
- Customer service (3 years)
- Microsoft Excel (3 years)
- HTML5 (1 year)
- Google Docs (3 years)
- Adobe Acrobat (3 years)
- Writing skills (3 years)
- Behavioral Health
- Google Docs
- Leadership
- Talent acquisition
- Customer service
- Interviewing
- Social work
- Referral Coordination
- Health History Documentation
- Client Advocacy
- Needs Assessment
- Records Management
- Discharge Planning
- Care Coordination
- Community Outreach
- Regulatory Compliance
- Problem-Solving
- Decision-Making
- Home Visits and Inspections
- Data Entry and Analysis
- Staff Education and Training
- Positive Attitude
- Resource Management
- Community Resources
- Case Management Tracking
- Annual Case Reviews
- Intervention Plans
- Program Development
- MS Office
- Staff Management
- Relationship Building
- Case Needs Assessment
- Quality Assurance Controls
- Court Mandated Reporter
- Emotional Awareness
- Conflict Resolution
- Case Documentation
- Stress Management
- Creative Thinking
- Attention to Detail
- Adaptability
- Problem Solving
- Interpersonal Communication
- Goal Setting
- Active Listening
- Time Management
- Empathy and Compassion
- Cross-Cultural Competence
- Team Collaboration
- Multitasking Abilities
- Project Management
- Service Planning
- Written and Verbal Communication
Certification
- CPR Certification
- First Aid Certification
Additional Information - Key Skills
Strong detailed oriented skill
Experience with data collection, and analytical process.
Experience with development and implementation of project plans, scheduling, budgeting and expenditure reports
Proficient in Microsoft Office (Word, Excel, and PowerPoint), and Google Drive
Experience with public speaking and story telling
Experienced in community outreach
Multilingual in English, Swahili, and French
Personal Information
Willing To Relocate: Anywhere
Timeline
Case Manager
Arc of San Diego
01.2022 - Current
Case Manager
Lifeways, Inc.
01.2020 - 09.2021
House Supervisor
ASPIRE
11.2013 - 08.2019
Family And Marriage Therapy
Point Loma Nazarene University
Bachelor of Social Science in Social Science -
Boise State University