Meseret Tekle-Wold
Plano,TX
Summary
Dedicated human services professional with a proven track record in client support and needs assessment. Experienced in documentation and reporting within fast-paced environments. Committed to organizational goals, thriving under pressure while adapting to new challenges. Talented Case Manager skilled in managing high caseloads without compromising quality of care, effectively recommending resources to enhance client well-being and optimize quality of life. Organized and motivated, eager to leverage time management and organizational skills across various settings.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Case Manager
Lifepathsystems
10.2023 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
Direct Support Professional
Easterseals
10.2021 - 08.2023
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Maintained clean and well-organized environment for client happiness and safety.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Accompanied or transported clients to appointments, errands and social activities.
- Reported changes in client condition to administrators, facilitating nursing intervention.
- Monitored client's well-being, safety and comfort under physician direction.
Shift Leader
Moe's Southwest Grille
07.2023 - 07.2023
- Supervised and led employees to maintain productivity and customer service levels.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Maintained positive working relationship with fellow staff and management.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
Machine Operator
CK Products
01.2019 - 03.2020
- Prepared machine for production processes by equipping with required tools and parts.
- Monitored and observed production line to watch for pile-ups and jams.
- Organized pallets and secured materials with plastic wrap to prepare for movement to skids.
- Placed finished products on skids and wrapped and transported to warehouse with forklift.
- Set up and operated production machinery according to specific standards and protocols of company.
Food Demonstrator
Sam's Club
03.2018 - 01.2019
- Promoted special deals and encouraged product purchases through effective communication and persuasion skills.
- Observed health and hygiene standards to bolster food safety sampling by consumers.
- Welcomed interested people to table, offered food samples and explained details about products, including coupons and nutritional information.
- Utilized microwave ovens and different utensils in food preparation for product demonstrations.
- Answered questions and helped customers find items while offering samples.
Education
Bachelor of Science - Human Services
Indiana University - Purdue University Fort Wayne
Fort Wayne, INSkills
- Client Safety and First Aid
- Clinical Quality Program Standards
- Patient Assessments
- Patient Care
- Progress Documentation
- Knowledge of State Regulations
- Direct Patient Care
- Charting and Documentation
- Appointment Scheduling
- Client Documentation
- Medication Administration
- Health Services
- Microsoft Office
- Data Entry
- Scheduling
- Sorting and Labeling
- Organizational Skills
- Case Documentation
- Case Management
- Organization and Multitasking
Certification
- Endorse, PFW - 2023
- QPR Suicide Prevention, 2021
- First Aid
- ASIST
Timeline
Case Manager
Lifepathsystems
10.2023 - Current
Shift Leader
Moe's Southwest Grille
07.2023 - 07.2023
Direct Support Professional
Easterseals
10.2021 - 08.2023
Machine Operator
CK Products
01.2019 - 03.2020
Food Demonstrator
Sam's Club
03.2018 - 01.2019
Bachelor of Science - Human Services
Indiana University - Purdue University Fort Wayne
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