Iyonna Tolliver
Nashville,TN
Summary
To obtain a position in a prominent office that utilizes my customer service skills
Overview
2026
2026
years of professional experience
Work History
Connectivity Expert
AT&T Connectivity Expert
04.2025 - Current
- Provide timely and accurate responses to inbound calls, emails, and other communications from customers
- Build proficiency related to serving and selling to customers, while providing a world class customer experience and building loyalty by helping customers pick up right where they left their shopping journey whether online through customer care or in the store
- Explore each customers individual needs and provide hands on demonstration of the latest and greatest in technology
- Side by side with customer to find personalized solutions beyond basic devices and service plans that keep our customers connected to the people and the lifestyle they love that includes anything unique from accessories to cutting edge devices
- Approach service and sales needs with composure. Integrity, and compassion
- With highly training skills use digital tools in interactions and onboarding to actively demonstrate
- Assist with all customer needs and accelerate higher level problems to management expeditiously
- Our ever expanding live unlimited lightening fast network
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
Server
Firebird Wood Grill
- Provided exceptional customer service by promptly addressing guest inquiries and requests.
- Maintained cleanliness and organization of dining area, enhancing guest experience.
- Assisted in training new team members on menu offerings and service protocols.
- Adapted quickly to fast-paced environment, ensuring efficient table turnover rates.
- Demonstrated strong communication skills while managing multiple tables simultaneously.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
High School Diploma -
Jobs Corporations
Nashville, TN12-2018
Skills
- Organized
- Multi Tasker
- Great Listener
- Independent Thinker
- Customer service
- Teamwork and collaboration
- Problem-solving
- Flexible and adaptable
- Dependable and responsible
- Excellent communication
- Critical thinking
- Computer skills
- Active listening
- Decision-making
- Problem resolution
- Verbal communication
- Organization and time management
Timeline
Connectivity Expert
AT&T Connectivity Expert
04.2025 - Current
Server
Firebird Wood Grill
High School Diploma -
Jobs Corporations