Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
Generic

Selina Wu

Brooklyn,NY

Summary

Passion with guiding and leading sales. Adept at listening to customers, negotiating agreements and developing satisfied repeated customers. Experienced Customer Service Sales Associate who regularly had the highest sales and customer service rating.

Overview

4
4
years of professional experience

Work History

Connectivity Expert

T-Mobile
01.2023 - Current


  • Connect in-person with members of multiple local communities. Build curiosity in Assurance Wireless - T-Mobile services and add help connect qualified customers to available services
  • Optimally complete training and continuing education. Learn about–and stay updated on–our products, services and sales approaches.
  • Generate brand interest and sales. Work with local community leaders and T-Mobile marketing teams to participate in promotional events and selling opportunities in the community. Develop strategies and sales plans to convert leads to sales.
  • Working directly with government programs to help provide services

Assistant Manager

T-Mobile
11.2021 - 01.2023
  • Maintain inventory and records for all iOS devices and applications and restocked shelves when product arrive
  • Upsold Customers by recommending accessories and promotions to increase revenue
  • Performed store opening and closing tasks to comply with present store guidelines, performing tasks such as open/close cash registers, finalizing cash deposit for the day, balancing cash drawers, making deposits
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts
  • Establish and implement policies, goals, procedures through coaching and developing processes

Sales Associate, Assistant Manager

Foot Locker
07.2019 - 06.2021
  • Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.

Education

High School Diploma -

Landmark High School
06.2018

Regents Diploma -

Skills

  • Operations Management
  • Product and Service Knowledge
  • Cash Handling Accuracy
  • Fraud Detection
  • Sales Development
  • Inventory Management
  • Customer Support
  • Team Collaboration
  • Store Improvement Skills
  • Systems and Software Expertise
  • Support Services
  • Revenue Generation

Affiliations

Chosen NYC Basketball

Rolling Loud, Mets Citi Field

Shaky Knees Festival, Central Park, Atlanta Georgia

Governors Ball, Mets Citi Field

Languages

Chinese (Cantonese)
Limited Working
English
Native or Bilingual

Timeline

Connectivity Expert

T-Mobile
01.2023 - Current

Assistant Manager

T-Mobile
11.2021 - 01.2023

Sales Associate, Assistant Manager

Foot Locker
07.2019 - 06.2021

High School Diploma -

Landmark High School

Regents Diploma -

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Selina Wu