Dependable worker equipped for fast-paced work and changing daily needs. Meets needs with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics and positively impact team.
Overview
3
3
years of professional experience
Work History
Connectivity Expert
AT&T
Crowley, LA
07.2024 - Current
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Prioritized and organized tasks to efficiently accomplish service goals.
Identified needs of customers promptly and efficiently.
Assisted with customer requests and answered questions to improve satisfaction.
Maintained updated knowledge through continuing education and advanced training.
Exceeded customer satisfaction by finding creative solutions to problems.
Achieved cost-savings by developing functional solutions to problems.
Operations Manager
Super One Foods
Crowley, LA
03.2024 - Current
Monitored processes, identified gaps and resolved operational issues to correct organizational deficiencies
Established staff objectives, monitored performance and coached individuals to achieve strong results
Supervised daily operations by recommending improvements, noting areas for concern and rewarding exceptional results
Maintained onsite presence to oversee operations and verify compliance with company operational standards
Received and resolved escalated incidents and complaints following company procedure
Managed safe workplace by advocating safety training and accident preparedness
Demonstrated structured thinking to solve problems and conduct root cause analysis
Generated creative solutions to identify and implement improvements in processes.
Grocery Store Clerk
Super One Foods
Crowley, LA
11.2023 - Current
Restocked shelves and faced products to keep grocery sales areas attractive and ready for customers
Addressed customer questions and assisted in finding product locations
Helped customers find suitable replacements for out-of-stock items
Reported on damaged inventory, back-ordered purchases and completed sales
Assisted cashiers by opening new lanes during high-volume times
Tracked inventory to reduce loss and improve profitability
Recommended grocery items to customers to satisfy product wants and needs.
Grocery Store Clerk
Spring Market
Lake Arthur, LA
02.2022 - 10.2023
Restocked shelves and faced products to keep grocery sales areas attractive and ready for customers
Addressed customer questions and assisted in finding product locations
Helped customers find suitable replacements for out-of-stock items
Reported on damaged inventory, back-ordered purchases and completed sales
Helped customers obtain additional assistance with different needs and concerns
Addressed common questions about store products
Resolved customer complaints, reviewed comments and implemented improvements.
Education
High School Diploma -
Lake Arthur High School
Lake Arthur, LA
05.2020
Skills
Process improvement
Assignment delegation
Account recordkeeping
Market research
Staff management
Team building and leadership
Operations oversight
Workexperiencedetails
Super One Foods, Operations Manager, 03/2024, Current, Monitored processes, identified gaps and resolved operational issues to correct organizational deficiencies., Established staff objectives, monitored performance and coached individuals to achieve strong results., Supervised daily operations by recommending improvements, noting areas for concern and rewarding exceptional results., Maintained onsite presence to oversee operations and verify compliance with company operational standards., Received and resolved escalated incidents and complaints following company procedure., Managed safe workplace by advocating safety training and accident preparedness., Demonstrated structured thinking to solve problems and conduct root cause analysis., Generated creative solutions to identify and implement improvements in processes.
Super One Foods, Grocery Store Clerk, 11/2023, Current, Restocked shelves and faced products to keep grocery sales areas attractive and ready for customers., Addressed customer questions and assisted in finding product locations., Helped customers find suitable replacements for out-of-stock items., Reported on damaged inventory, back-ordered purchases and completed sales., Assisted cashiers by opening new lanes during high-volume times., Tracked inventory to reduce loss and improve profitability., Recommended grocery items to customers to satisfy product wants and needs.
Spring Market, Grocery Store Clerk, 02/2022, 10/2023, Restocked shelves and faced products to keep grocery sales areas attractive and ready for customers., Addressed customer questions and assisted in finding product locations., Helped customers find suitable replacements for out-of-stock items., Reported on damaged inventory, back-ordered purchases and completed sales., Helped customers obtain additional assistance with different needs and concerns., Addressed common questions about store products., Resolved customer complaints, reviewed comments and implemented improvements.