Alba Martinez
Santa Fe,NM
Summary
Dedicated Traffic Clerk with expertise in data entry, payment processing, and customer relationship management. Known for strong attention to detail and effective communication, ensuring accurate processing of traffic court orders and scheduling trials efficiently.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Traffic Clerk
Pueblo Of Pojoaque
Santa Fe , NM
09.2023 - Current
- Performed data entry tasks into computer systems accurately and efficiently.
- Help customers in person and by phone.
- Take Payments.
- Provide excellent customer service.
- Process traffic court orders.
- Schedule Traffic Trials.
- Check the email and review the documents with care and attention to detail.
- Get the courtroom ready for hearings.
- Assisted customers with inquiries and complaints in a professional manner.
- Answered phones in a courteous manner while providing excellent customer service.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
- Organized and maintained filing systems for confidential documents.
- Processed customer orders promptly and accurately.
- Utilized computer software programs to create reports, labels, forms.
- Processed payments, refunds, and exchanges accurately and efficiently.
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
- Answered multi-line telephone system and routed calls to appropriate personnel.
- Answered customer inquiries via phone and email.
- Trained staff members to perform work activities and use computer applications.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Identified issues and utilized emotional intelligence and diplomatic communication to defuse.
- Completed and mailed contracts, invoices or checks.
Clerk
MVD Express
Santa Fe, New Mexico
05.2021 - 12.2022
- Assisted customers with inquiries and provided necessary information.
- Supported team by preparing reports and documents on request.
- Communicated effectively with team members to streamline operations.
- Answered phones in a courteous manner while providing excellent customer service.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
- Verified accuracy of all paperwork prior to submission for processing.
- Utilized computer software programs to create reports, labels, forms.
- Supported office clerical functions using word processing and other software, email and office machines.
Gift Shop Manager
Poeh Cultural center
Santa Fe, New Mexico
07.2019 - 04.2021
- Managed daily operations of gift shop at cultural center.
- Supervised staff and scheduled shifts for optimal coverage.
- Developed engaging displays to highlight local artisans' products.
- Maintained inventory levels and ordered supplies as needed.
- Trained new employees on customer service and sales techniques.
- Collaborated with local artists to curate exclusive shop offerings.
- Implemented effective merchandising strategies to enhance customer experience.
- Coordinated with vendors to negotiate prices for merchandise acquisitions.
- Developed promotional materials to advertise special offers in the shop.
- Provided customer service to shoppers, answered questions about products, and accepted payments for purchases.
- Liaised with marketing team to promote campaigns across social media platforms.
- Handled cash register duties including processing payments, issuing change.
- Maintained financial records such as sales receipts, credit card transactions, refunds.
- Established standard operating procedures for daily tasks within the gift shop.
- Planned and implemented seasonal merchandise displays.
- Conducted inventory of gift shop items, restocked shelves, and ordered new supplies as needed.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
GED -
Eight Northern College
Espanola07-2009
Skills
- Data entry
- Payment processing
- Document management
- Traffic case scheduling
- Customer relationship management
- Effective communication
- Staff training
- Problem solving
- Attention to detail
- Multitasking
- Prioritization
- Filing system organization
Certification
- Certified Clerk
Languages
Spanish
Professional
Timeline
Traffic Clerk
Pueblo Of Pojoaque
09.2023 - Current
Clerk
MVD Express
05.2021 - 12.2022
Gift Shop Manager
Poeh Cultural center
07.2019 - 04.2021
GED -
Eight Northern College