Alba Mora
Tampa,FL
Summary
Dynamic Esthetician and seasoned Restaurant Manager with a proven track record at Bolay and The Home Depot Store. Excelled in skincare education, customer service, and team leadership, enhancing client satisfaction and loyalty through expert care and interpersonal skills. Proficient in Spanish bilingual communication and skincare product knowledge, achieving significant improvements in client retention and sales. Licensed Esthetician certified in permanent cosmetic procedures. Experience includes skin care facials, waxing, peels, acne treatments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Esthetician
Indian River State College Ems
04.2024 - 07.2024
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Performed various facial treatments for optimal skin health, including chemical peels and LED therapy.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
- Demonstrated proficiency in various waxing services, resulting in smooth skin with minimal discomfort for clients.
Restaurant Manager
Bolay
05.2022 - 06.2024
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
Customer Service Representative
The Home Depot Store
02.2021 - 04.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collected and returned items to correct shelf locations and arranged displays to promote sales.
Education
Associate of Science - Criminal Justice
Indian River State College
Ft. Pierce, FL06.2025
Liceansed Esthetician - Skin Care Specialist
Indian River State College
Ft. Pierce, FL07.2024
Skills
- High-frequency machine use
- Skincare product knowledge
- Spa retail sales
- Superior attention to detail
- Excellent team player
- Relationship building and management
- Client consultation abilities
- Makeup Application Techniques
- Anti-aging treatments
- Manual lymphatic drainage
- Multitasking and Organization
- Bilingual in Spanish
Certification
- Licensed Esthetician - Florida Board of Cosmetology.
- Infection Control Certificate – State board approved providers or relevant associations.
Languages
Spanish
Native or Bilingual
Timeline
Esthetician
Indian River State College Ems
04.2024 - 07.2024
Restaurant Manager
Bolay
05.2022 - 06.2024
Customer Service Representative
The Home Depot Store
02.2021 - 04.2023
- Licensed Esthetician - Florida Board of Cosmetology.
- Infection Control Certificate – State board approved providers or relevant associations.
Associate of Science - Criminal Justice
Indian River State College
Liceansed Esthetician - Skin Care Specialist
Indian River State College
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