Alba Ocasio
Tucson,Arizona
Summary
Dynamic professional with a strong work ethic and exceptional problem-solving skills, experienced as a Sales Associate at Clinique/Macys. Proven ability to enhance customer satisfaction and drive sales through relationship-building and effective communication. Reliable and flexible, adept at managing time efficiently while maintaining a calm demeanor in high-pressure situations.
Overview
24
24
years of professional experience
Work History
Babysitter
Sandra Samaniego
Tucson, AZ
02.2021 - 05.2025
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Reassured children when upset providing emotional support and stability.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning.
- Encouraged positive behavior and manners through example and gentle guidance.
Professional Interpreter
Cyracom International
Tucson, AZ
06.2020 - 09.2020
- Enhanced communication by accurately interpreting and translating spoken language between parties.
- Specialized in simultaneous interpreting for Medical field, legal, insurance and 911.
- Facilitated the delivery of culturally appropriate messaging.
- Developed customized glossaries for specific projects to ensure consistent terminology usage across all translated materials.
Sales Associate
Clinique/Macys
Tucson, AZ
09.2001 - 05.2017
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Education
BBA - International Business
Kino University
Hermosillo, Sonora, Mexico.05.2021
Skills
- Patience and empathy
- Problem-solving
- Time management
- Strong work ethic
- Reliability
- Flexible scheduling
Languages
Spanish
Native or Bilingual
Timeline
Babysitter
Sandra Samaniego
02.2021 - 05.2025
Professional Interpreter
Cyracom International
06.2020 - 09.2020
Sales Associate
Clinique/Macys
09.2001 - 05.2017
BBA - International Business
Kino University