Alba Palacios
Ephrata,WA
Summary
Proven track record in enhancing customer experiences and streamlining operations, demonstrated during tenure at SecuritAs. Expert in customer support and process improvement, leveraging fluency in bilingualism and ability to remain calm under pressure. Achieved significant improvements in efficiency and customer satisfaction, showcasing a blend of hard and soft skills critical for dynamic work environments.
Overview
3
3
years of professional experience
Work History
Security Officer
SecuritAs
09.2023 - Current
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Cooker
Burger King
06.2023 - 09.2023
- Maintained a clean, safe workspace by adhering to strict sanitation guidelines and safety regulations.
- Ensured optimal taste consistency in each dish through ongoing taste-testing adjustments during the cooking process.
- Enhanced kitchen efficiency by streamlining cooking processes and organizing workstation layouts.
Cashier
Cielo Town Bakery
04.2023 - 07.2023
- Collaborated with team members to maintain a positive and productive work environment, ensuring smooth daily operations.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Ensured consistent quality by adhering to strict food safety regulations and sanitation guidelines throughout all stages of production.
- Decorated and merchandised quality bakery goods to build business reputation and revenue base.
Cashier
Walmart
11.2022 - 03.2023
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Customer Service Cashier
Live Nation
05.2022 - 09.2022
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Restaurant Waiter
Rinconcito
06.2021 - 08.2021
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Quincy High School
Quincy, WA06.2022
Skills
- Fluent Bilingualism
- Great costumer service
- Punctuality
- Customer Support
- Calm Under Pressure
- Work Prioritization
- Process Improvement
Timeline
Security Officer
SecuritAs
09.2023 - Current
Cooker
Burger King
06.2023 - 09.2023
Cashier
Cielo Town Bakery
04.2023 - 07.2023
Cashier
Walmart
11.2022 - 03.2023
Customer Service Cashier
Live Nation
05.2022 - 09.2022
Restaurant Waiter
Rinconcito
06.2021 - 08.2021
Quincy High School