Alizon Martinez
Brooklyn,NY
Summary
Dependable and adaptable professional with a strong background in security, customer service, and administrative support. Expertise in managing confidential information, documenting reports, and assisting individuals in high-pressure environments. Proven track record of delivering bilingual support and enhancing client satisfaction through effective problem-solving and attention to detail. Recognized for efficiently resolving issues while fostering teamwork and maintaining clear communication to improve overall customer experiences.
Overview
10
10
years of professional experience
Work History
Security Officer
Inter-Con Security
06.2022 - 10.2026
- Conducted perimeter inspections, vehicle checks, and access control for restricted areas.
- Responded to emergencies including medical, fire, and security incidents with quick, effective decision-making.
- Supervised compliance with federal and Port Authority security regulations.
- Documented incidents and completed detailed reports with accuracy.
Contact Tracer
Inside Global
06.2019 - 01.2022
- Facilitated sensitive communication with individuals regarding potential COVID-19 exposure to ensure health and safety.
- Ensured accurate entry of sensitive health information into tracking systems to maintain data integrity.
- Provided resources for food, shelter, and medical support to quarantined individuals.
- Collaborated with team members to coordinate outreach and reporting.
- Coordinated with healthcare providers to ensure timely follow-up on contacts exposed to confirmed cases.
- Led weekly team meetings to discuss challenges, share insights, and strategize improvements in tracing efforts.
Security Guard (TD Bank)
Brosnan Security
01.2017 - 01.2018
- Protected assets, personnel, and facilities by securing entry points and conducting building patrols.
- Ensured safe transfer of monetary assets.
Education
High School Diploma -
Franklin Delano Roosevelt High School
Brooklyn, NY06-2016
Coursework
Kingsborough Community College
Brooklyn, NYSkills
- Remote communication (phone, email, chat)
- Customer service & client support
- Data entry & record keeping
- Confidentiality & compliance
- Report writing & documentation
- Time management & multitasking
- Conflict resolution & problem solving
- Team collaboration & independent work
- Report writing
- Fluent bilingualism
Languages
Spanish
Native or Bilingual
Timeline
Security Officer
Inter-Con Security
06.2022 - 10.2026
Contact Tracer
Inside Global
06.2019 - 01.2022
Security Guard (TD Bank)
Brosnan Security
01.2017 - 01.2018
Coursework
Kingsborough Community College
High School Diploma -
Franklin Delano Roosevelt High School