Jaquala Fulgham
Virginia Beach,VA
Summary
Customer-focused professional with 4+ years of experience in customer service, conflict resolution, and fast-paced environments. Strong communicator with a proven ability to manage multiple tasks, resolve customer concerns, and maintain professionalism. Seeking a remote customer service or virtual support role where reliability, organization, and communication skills are valued.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Patient Care Technician
Sentara Princess Anne Hospital
Virginia Beach, Virginia
01.2022 - 11.2025
- Facilitated patient admissions and discharges to enhance process efficiency.
- Monitored patient conditions, reporting significant changes to nursing staff for timely interventions.
- Transported patients safely within the facility for diagnostic tests and treatments.
- Documented patient care activities in electronic health records to ensure continuity of care.
- Provided emotional support to patients and families, fostering a compassionate environment.
- Maintained accurate inventory of medical supplies to ensure availability for patient needs.
- Assisted in managing medical equipment, ensuring proper use and optimal performance.
- Responded swiftly in emergencies by delivering appropriate first aid measures.
- HIPPA
Customer Service Representative
Anthem
Virginia Beach, Virginia
08.2020 - 11.2021
- Collaborated with cross-department teams to address customer needs and optimize service delivery.
- Documented customer interactions accurately to facilitate future inquiries.
- Answered customer inquiries, providing precise information on products and services.
- Promoted high customer satisfaction by resolving issues with knowledgeable, friendly service.
- Maintained professionalism during stressful situations and diffused conflicts effectively.
- Recorded detailed customer interactions, transactions, and comments for reference.
- Executed administrative tasks including filing paperwork, updating databases, and generating reports.
- Identified customer needs promptly while inputting information into electronic systems.
- HIPPA
Server
Buffalo Wild Wings
Virginia Beach, Virginia
04.2018 - 11.2020
- Delivered exceptional service to a high volume of daily customers, enhancing overall dining experiences.
- Managed multiple tables efficiently during peak hours to ensure timely service.
- Resolved customer complaints swiftly to maintain satisfaction and loyalty.
- Trained new team members on service standards and operational procedures.
- Adhered to health and safety regulations to ensure a safe dining environment.
- Participated in team meetings to identify strategies for improvement.
- Performed opening and closing duties, including setting up the dining area and restocking supplies.
- Greeted customers, answered questions, and recommended specials to increase profits.
Supervisor
Saladworks Cafe
Virginia Beach, Virginia
10.2019 - 01.2020
- Trained staff on food safety protocols, ensuring compliance with quality standards.
- Managed inventory levels, placing orders to maintain stock without excess.
- Coached employees on customer service techniques, boosting guest satisfaction and loyalty.
- Developed staff schedules for optimal coverage during peak service hours.
- Monitored compliance with health and safety regulations, maintaining a safe dining environment.
- Led team-building activities to strengthen relationships and improve team morale.
- Provided guidance to subordinates regarding job duties and responsibilities.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
Cashier Team Lead
Chick-fil-A
Virginia Beach, Virginia
01.2019 - 09.2019
- Led cashier team to streamline checkout processes and reduce wait times for customers.
- Managed cash handling procedures to ensure accuracy and accountability.
- Processed refunds and exchanges in accordance with company policy.
- Resolved discrepancies between the POS system and physical cash amounts at shift end.
- Maintained an organized cash drawer and a clean work area through regular upkeep.
- Developed strong relationships with team members to promote collaboration.
- Scanned, priced, and bagged customer groceries quickly to enhance transaction speed.
Waitress/Cashier
Cinema Cafe
Virginia Beach, Virginia
10.2014 - 01.2017
- Managed multiple tables during peak hours, ensuring timely service delivery.
- Trained new staff on menu items and customer service protocols to boost team efficiency.
- Executed payment processing accurately, minimizing customer wait times.
- Maintained comprehensive knowledge of food and beverage offerings for informed recommendations.
- Communicated with kitchen staff to monitor item availability and customer wait times.
- Ensured safe food handling and maintained cleanliness to prevent foodborne illness.
- Resolved customer concerns promptly to enhance experience, escalating issues to management as needed.
Education
High School Diploma -
Salem High School
Virginia Beach, VA06-2016
Skills
- Patient monitoring
- EHR documentation
- First aid response
- Medical inventory management
- Equipment maintenance
- Customer relationship management
- Remote patient support
- Time management and multitasking
- Attention to detail
- Team collaboration
- HIPAA awareness
- Remote communication
- Remote communication (phone, email, chat)
- Computer and POS systems
Certification
Certified clinical medical assistant
Timeline
Patient Care Technician
Sentara Princess Anne Hospital
01.2022 - 11.2025
Customer Service Representative
Anthem
08.2020 - 11.2021
Supervisor
Saladworks Cafe
10.2019 - 01.2020
Cashier Team Lead
Chick-fil-A
01.2019 - 09.2019
Server
Buffalo Wild Wings
04.2018 - 11.2020
Waitress/Cashier
Cinema Cafe
10.2014 - 01.2017
High School Diploma -
Salem High School