Open To Work
Alba Payano
COLLEGE POINT,NY
Work Preference
Summary
Proven track record in customer service and operational efficiency. Expertise in staff training and strategic problem-solving to enhance customer satisfaction and streamline workflows.
Overview
13
13
years of professional experience
Work History
Manager, Sales and Customer Support
Preferred Optical
Queens, New York
08.2020 - Current
- Coordinated daily operations to ensure smooth workflow in customer support activities.
- Submitted insurance claims and processed reimbursements efficiently.
- Developed strategies to mitigate common customer complaints, preserving company reputation.
- Trained staff on new products, services, and procedures to enhance customer service operations.
ASISTANT MANAGER
Cali Caliente Boutique
Queens, New York
05.2013 - 03.2020
- Enhanced team performance through development of managerial skills in retail settings.
- Boosted revenue generation by assisting customers with item selection.
- Organized and stocked inventory with high precision and efficiency.
- Optimized product visibility and drove sales by managing attractive merchandise displays.
- Delivered exceptional customer service while navigating high-pressure situations.
Assistant Manager in Shipping department
Apex Omni- graph
Maspeth, New York
04.2015 - 03.2018
- Demonstrated reliability and safety focus with extensive warehouse operations expertise in staging and stocking.
- Coordinated project timelines and deliverables to maximize efficiency.
Education
Bachelor of Science - Health Care Administration
Lehman College
Bronx, NY01-2021
Associate of Science - Health Care Management
LaGuardia Community College
Long Island City, NY06-2019
Skills
- Microsoft Office proficiency
- Claims processing
- Project management
- Strategic planning
- Workflow coordination
- Inventory management
- Staff training and development
- Customer service excellence
- Problem solving
- Negotiation
Languages
English
Professional
Spanish
Professional
Timeline
Manager, Sales and Customer Support
Preferred Optical
08.2020 - Current
Assistant Manager in Shipping department
Apex Omni- graph
04.2015 - 03.2018
ASISTANT MANAGER
Cali Caliente Boutique
05.2013 - 03.2020
Bachelor of Science - Health Care Administration
Lehman College
Associate of Science - Health Care Management
LaGuardia Community College