Alba Perez
Bronx,NY
Summary
A highly organized and hardworking professional with a proven track record in laboratory and quality control field. Experienced in customer service and safe food handling, enhancing customer satisfaction and adhering to strict safety standards. Skilled in cross-functional teamwork and a quick learner, consistently achieving high-quality outcomes in diverse roles.
Overview
8
8
years of professional experience
Work History
Food Service Worker
Compass Group USA
01.2023 - Current
- Made food according to standard recipes with requested changes for customer satisfaction.
- Greeted customers at counter to fulfill requests and answer questions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Developed and maintained positive relationships with customers to enhance service.
Food Server
Chopt Salad
11.2022 - 05.2023
- Cultivated warm relationships with regular customers.
- Elevated customer satisfaction through followup and enthusiastic customer service.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Handled special requests from guests to build positive relationships by meeting off-menu customer needs.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
Cleaning Team Leader
NewSouth Maintenance
04.2021 - 10.2022
- Adhered to safety protocols by enforcing proper equipment usage.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Monitored staff performance and provided feedback to drive productivity.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Trained and mentored new staff on cleaning and safety protocols.
Election Poll Worker
Election Workers
11.2020 - 11.2020
- Maintained professionalism throughout the day, addressing voter concerns with patience and understanding.
- Provided exceptional customer service, assisting Spanish speaker voters with the registration process and guiding them through the steps of casting their ballot successfully.
Quality Inspector
Sigma
02.2019 - 04.2020
- Worked with specific production team members to rectify production issues and maintain high-quality final products.
- Inspected and packaged products meticulously according to manufacturing specifications.
- Identified and helped resolve non-conforming product issues.
- Recorded defects and coordinated issue resolution with development team and functional leads.
Laboratory Analyst
Dr. Gregorio Hernandez Medical Center
09.2016 - 02.2019
- Prepared samples and assisted laboratory personnel in performing qualitative and quantitative analysis using analytical instruments, techniques and methods.
- Analyzed patient specimens by performing routine and special diagnostic medical laboratory tests and followed department protocols to review results.
- Processed patient specimens according to priority and documented results.
- Prepared samples for shipping and disposed of bodily fluids in proper containers.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Maintained documentation on tests performed in lab.
Education
Food Technology -
Universidad ISA
Dominican Republic11.2019
Advanced English -
Mescyt
Dominican Republic11.2017
Bachelor Of Science - Clinical Laboratory Science
Universidad Tecnológica De Santiago
Dominican Republic07.2016
Skills
- Customer Services
- Record keeping & Documentation
- Safe Food Handling
- Multitasking
- Quick Learner
- Team Oriented
- Working with Diverse People
- Positive Attitude
- Interpersonal Skills
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Food Service Worker
Compass Group USA
01.2023 - Current
Food Server
Chopt Salad
11.2022 - 05.2023
Cleaning Team Leader
NewSouth Maintenance
04.2021 - 10.2022
Election Poll Worker
Election Workers
11.2020 - 11.2020
Quality Inspector
Sigma
02.2019 - 04.2020
Laboratory Analyst
Dr. Gregorio Hernandez Medical Center
09.2016 - 02.2019
Food Technology -
Universidad ISA
Advanced English -
Mescyt
Bachelor Of Science - Clinical Laboratory Science
Universidad Tecnológica De Santiago