Alba Rexha
Manassas,VA
Summary
Encouraging manager and analytical problem-solver with a talent for team building, leading, and motivating. Excellent customer relations aptitude and strong relationship-building skills contribute to positive company success. Proficient in independent decision-making and sound judgment, dedicated to making a significant impact. Apply training, monitoring, and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader who actively partners with coworkers to promote an engaged and empowering work culture. Demonstrated strengths in building and maintaining relationships with diverse stakeholders in dynamic, fast-paced settings.
Overview
11
11
years of professional experience
Work History
Customer Experience Lead
VICTORIA’S SECRET
McLean, VA
07.2024 - 02.2025
- Led and exemplified company values to drive a positive in-store culture.
- Delivered exceptional customer experiences through coaching, zoning, team selling, and personal sales.
- Conducted associate observations and provided coaching to enhance team performance.
- Ensured all associate roles operated efficiently to support both team success and customer satisfaction.
- Analyzed sales performance, linking results to behaviors and actions to drive revenue growth.
- Managed labor hours effectively to optimize top-line sales and profitability.
- Maintained brand integrity through high visual merchandising standards.
- Partnered with Sales Leadership Teams to ensure seamless communication and execution of brand initiatives.
- Additional responsibilities included floorset mapping, inventory management, and product launches.
Team Lead
TARGET
Montgomeryville, PA
04.2023 - 04.2024
- Managed guest services and merchandising.
- Contributed to team success by completing jobs quickly and accurately.
- Pursued learning opportunities to advance knowledge and take on leadership position.
- Trained sales floor team members on merchandising, customer service, and back of house operations.
- Instructed Junior team members on protocols and procedures of each station to maximize contributions.
- Overseen sales floor operations throughout the entire store.
- Managed day to day operations of Customer Service departments.
- Ensure brand consistency is maintained in execution of customer service.
- Developed a strong cooperative relationship with coworkers and managers.
Customer Service Representative – Assistant Manager
DOMINOS
Montgomeryville, PA
10.2013 - 04.2024
- Provided services to more than 200 customers daily, including handling cash and credit transactions.
- Teammate to 15 + employees, help with packing delivery orders, helping with cleaning, and assisting in escalations.
- Learned all processes and procedures to manage shifts – opening and closing.
- Continuously met and exceeded sales and customer service goals.
- Promoted to Assistant Manager after 2 years of exceeding expectations for customer service and internal management.
- Processed inventory counts monthly.
- Checked out drivers daily with tips and pay outs.
- Managed understaffing and overstaffing numbers by addressing scheduling and addressing team members scheduling based on business needs.
- Ordered inventory twice a week regularly to maintain quality and waste numbers within thresholds.
Education
Medical Office Assistant - Certified Medical Assistant
MONTGOMERY COUNTY COMMUNITY COLLEGE
Blue Bell, PA12.2022
Cosmetology -
NORTH MONTCO TECHNICAL CAREER CENTER
Lansdale, PA03.2016
Skills
- Exceptional Work Ethic
- Great Communication Skills
- Microsoft Word / PowerPoint
- Team management
- Teamwork and collaboration
- Problem-solving skills
Skills Languages
Exceptional Work Ethic, Great Communication Skills, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook
Accomplishments
- Supervised team of 10-25 staff members.
- Collaborated with team of 25 in the development of setting up the store with new fixtures for whatever special we were running for that week.
Languages
Albanian
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Experience Lead
VICTORIA’S SECRET
07.2024 - 02.2025
Team Lead
TARGET
04.2023 - 04.2024
Customer Service Representative – Assistant Manager
DOMINOS
10.2013 - 04.2024
Medical Office Assistant - Certified Medical Assistant
MONTGOMERY COUNTY COMMUNITY COLLEGE
Cosmetology -
NORTH MONTCO TECHNICAL CAREER CENTER