Vanessa rodriguez nIEVES
Miami
Summary
Highly skilled Experience Specialist with a track record of success in Project Management, Implementation and relationship management. Proficient at creating strategic customer engagement plans, resolving complex issues, and improving customer satisfaction levels. Known for exceptional communication skills and the ability to build strong relationships with diverse stakeholders. Demonstrated history of positively impacting organizational growth through innovative strategies and commitment to excellence.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Digital Experience Specialist/Customer Success
VITROLIFE Group
Miami
09.2025 - Current
- Demonstrated proficiency in MS-Office, NAVISION ERP, and Salesforce CRM.
- Completed customer success training to enhance client satisfaction strategies.
- Project Manager for the Patient Portal Project.
- Team Lead for the customer journey project.
Project Manager- Implementation Specialist
IMS/ Meditab
01.2022 - 06.2025
- Served as primary point of contact for SaaS implementation, defining project goals and timelines.
- Directed 'Sales to Service' handoff, collaborating with sales team for effective client interactions.
- Allocated resources and engaged key stakeholders to develop detailed client implementation plans.
- Monitored implementation process, addressing issues and escalating enhancement requests to the development team.
- Oversaw testing phase for interfaces and data migration processes to ensure functionality.
- Streamlined workflows by creating SOPs and user guides for digital transition.
- Provided insights into fertility clinic operations and healthcare interactions to enhance service delivery.
- Presented new fertility module features at the annual 'UGM-Meditab' event in Orlando, FL, networking with industry professionals.
JUNIOR EMBRYOLOGIST
CONCEPTIONS FLORIDA
Miami
07.2019 - 10.2021
- Perform High-Complexity Tasks of the embryology lab.
- Work directly with patients, communicating results, explaining procedures and answering questions and concerns. Handling documents for long term storage with the correspondent Cryo Bank.
- Demonstrate the ability to troubleshoot in the embryology setting and work independently or as a team.
Medical Technologist (AAB) / Andrologist
South FL Institute for Repro Med/ IVFMD
Miami
08.2011 - 07.2019
- Prepared specimens and conducted laboratory procedures for Andrology lab.
- Maintained IUI database to facilitate statistical analysis.
- Assisted with statistical analysis for quality assurance.
- Executed quality control and toxicity testing to ensure compliance.
Andrologist
EMBRIOS
Caracas
09.2010 - 05.2011
- Conducted laboratory procedures and prepared specimens for Andrology lab operations.
- Collaborated with providers to select donors and support patients during assisted reproduction journeys.
Education
BS - Biology
Universidad Simón Bolívar
Caracas, Venezuela01.2010
Skills
- Proactive
- Driven
- Enthusiastic
- High attention to detail
- Exceptional work ethic
- Verbal Communication
- Written Communication
- Goal-Oriented
- Team Player
- Trustworthy
- Friendly
Certification
American Association of Bioanalysts (AAB), Medical Technologist (MT) - Andrology, 12/01/12
Languages
- English, Fluent
- Spanish, Native
Timeline
Digital Experience Specialist/Customer Success
VITROLIFE Group
09.2025 - Current
Project Manager- Implementation Specialist
IMS/ Meditab
01.2022 - 06.2025
JUNIOR EMBRYOLOGIST
CONCEPTIONS FLORIDA
07.2019 - 10.2021
Medical Technologist (AAB) / Andrologist
South FL Institute for Repro Med/ IVFMD
08.2011 - 07.2019
Andrologist
EMBRIOS
09.2010 - 05.2011
BS - Biology
Universidad Simón Bolívar