Doreatha Wilson
Fayetteville,North Carolina
Summary
Dedicated to supporting emotional, social and academic development of young children. Trained in developmental stages and knowledgeable about offering safe, nurturing environments to boost learning. Desire to complement education-based strategies with techniques to promote overall health and wellness.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Experience Specialist
US Bank
01.2023
- Answer incoming calls and assist customers with questions and concerns related to their credit card accounts
- Guide customers through troubleshooting, navigating the company website/mobile app or using the products or service using digital tools
- Demonstrate a genuine interest in customers and ask questions to resolve the customers concern while understanding how U.S
- Bank can help meet their financial needs.
Customer Service Agent
Accenture
01.2021
- Investigated Claims - handled, processed according to established Methods and Procedures
- Learned all Systems, Services and Processes to efficiently excel through day-to-day Operations
- Detangled and explained complicated processes and workflow in an easy to digest manner
- Triaged issues and support Cases that came in the required support from others across the Team.
Classroom Teacher, Infant
The Sunshine House
01.2020
- Prioritized conflicting needs, handled matters expeditiously, proactively and followed up appropriately
- Provided emotional support, daily development, delivery, evaluation and personal improvement
- Responsible for Program Support: Initial Engagement, Educating and Coordination with various Teams
- Corresponded with other Team Members to obtain additional information and clarification for Problems.
Childcare Worker
Night Owls Kids Care
01.2018
- Highly skilled at using multiple Applications - transcription, multitasking, chatting and/or messaging
- Dealt with a variety of concrete variables in situations where limited standardization exists
- Actively monitored the flow of the day across multiple tiers of support, teaching and communication
- Prepared and implemented corrective Learning Plans, ensured all Goals, Reports and Records are met.
Customer Service Specialist
Sykes
01.2017
- Supported Collection efforts with thoughtful, actionable Analysis, Data Entry and Operational Impact
- Comprehended and retained detailed information, displayed excellent verbal and written skills
- Provided Document Analyses and Data Entry - navigated between Computer screens for research
- Offered guidance and assistance - planned, prioritized and organized to meet established Objectives.
Direct Support Professional, Medical Aide
The Center for Developmental Disabilities
01.2008 - 01.2014
- Excelled during Initial and Ongoing Training - stays current with Information, Policies and Procedures
- Performed Administrative and Specialized support working with the Healthcare and Medical Team
- Demonstrated solid Assessments, Knowledge, Leadership, Strategic Vision and Management skills
- Simplified meaningful interactions with Individuals that display Emotional and Cognitive Disabilities.
Rehabilitation Worker
Maranatha
01.2006 - 01.2012
- Provided updates to other Internal Teams on the Patients needs and factors - led to Patient Satisfaction
- Participated as a responsible Team Member to accomplish Goals - provided one-on-one Client Care
- Resolved Complex or unusual Requests and Problems that required a customized response and solution
- Ensured that all activity was in compliance with Rules, Regulations and Standards.
Education
Associate, Early Childhood Education -
Fayetteville Tech Community College
High School Diploma -
Uniondale High School
Skills
- Ensures Employees, Students and Patients are treated in a fair and equitable manner
- 100% compliant with release of Medical Records
- Critical thinker who can communicate effectively
- Leadership, Reporting, Complaint Resolution, Accurate Data Entry
- Communications, Training Teamwork, Self-Management
- Proficient in MS Office Suite, Excel, Word, Google Workspace
- Web-Based Tools, Computer Literacy, Digital Organization
- Meticulous Attention to Detail
- Assertive Mindset
- Multi-Tasking
- Above Average Work Ethic
- Strong Moral Compass
- Filing and Data Archiving
- Business Acumen
- Interpersonal Skills
- Proactive
- Training
- Company Culture
- Client Development
- Goal Driven
- Operations
- Data Visualization and Analysis
- Proficient in Technology
- Action Oriented
- Parent-Teacher Communication
- Classroom Organization
- Age-Appropriate Activities
- Curriculum Planning
- Childcare Regulations Compliance
- Patience and Empathy
- Lesson implementation
- Early Childhood Education
- CPR and First Aid
- Child Development
Certification
- Child CPR
- Infant CPR
Additional Information
Military Spouse
Timeline
Customer Experience Specialist
US Bank
01.2023
Customer Service Agent
Accenture
01.2021
Classroom Teacher, Infant
The Sunshine House
01.2020
Childcare Worker
Night Owls Kids Care
01.2018
Customer Service Specialist
Sykes
01.2017
Direct Support Professional, Medical Aide
The Center for Developmental Disabilities
01.2008 - 01.2014
Rehabilitation Worker
Maranatha
01.2006 - 01.2012
Associate, Early Childhood Education -
Fayetteville Tech Community College
High School Diploma -
Uniondale High School