ALBA RIVERA CHAVEZ
Coustomer Service Expiriance-Empathetic-Solution-Oriented
Houston,TX
Summary
Motivated and adaptable sales leader known for innovative problem-solving and strong organizational skills. Experience in enhancing customer experience and aligning marketing strategies to drive results.
Overview
30
30
years of professional experience
1
1
Certification
Work History
SALES AND COUSTOMER SERVICES PROFESSIONAL
CDL TRAINING SCHOOL
Houston, Texas
10.2025 - Current
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated with marketing to align promotions with sales strategies.
Merchandiser
GRUPO ALLEN
Houston, Texas
04.2025 - 10.2025
- Managed product displays to enhance customer engagement and drive sales.
- Analyzed inventory levels to ensure optimal stock availability and reduce waste.
- Collaborated with suppliers to source quality merchandise for diverse retail segments.
- Implemented visual merchandising techniques to create appealing store layouts.
- Conducted market research to identify emerging trends and customer preferences.
- Stocked and rotated shelves and built displays to deliver results for stores and suppliers.
- Organized displays according to company standards and specifications.
- Built product displays and placed appropriate signage for merchandise.
- Assisted in gathering and moving materials and equipment for assigned displays.
- Assisted customers with locating desired items within store locations.
WEAREHOSE ASSOCIATE
Wallmart Market
Houston, Texas
03.2025 - 04.2025
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
- Organized backroom areas to maintain a clean and organized work environment.
- Operated warehouse equipment to move and organize inventory efficiently.
PROGET MANAGER
CDL TRAINING SCHOOL
Dallas, Texas
01.2025 - 02.2025
- Supervised daily operations of CDL training programs and staff schedules.
- Coordinated with local agencies to ensure compliance with regulatory standards.
- Conducted regular evaluations of training programs for continuous improvement.
- Managed student enrollment processes and maintained accurate records.
- Coached, mentored and trained team members in order to improve their job performance.
Project Manager
CDL TRAINING SCHIOOL
Fort Worth, Texas
06.2024 - 12.2024
- Led project planning and execution for CDL training programs.
- Coordinated schedules and resources for training sessions and events.
- Managed compliance with regulations and safety standards in training operations.
- Collaborated with instructors to develop course materials for students.
- Trained new team members on project management processes and tools.
MANAGER AND REPRESENTATIVE OF THE BUSSINESS
CDL TRAINING SCHOOL
San Antonio, Texas
01.2019 - 05.2024
- Directed training programs for aspiring commercial drivers at a leading CDL training institution.
- Oversaw curriculum development to enhance student understanding of driving regulations.
- Collaborated with instructors to ensure consistent delivery of training content.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Provided leadership during times of organizational change or crisis situations.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
COUSTOMER SERVICE AND SALES
CDL TRAINING
Houston, Texas
11.2012 - 12.2018
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Maintained updated knowledge through continuing education and advanced training.
Sales Associate
M3 Graphics
HOUSTON , TX
03.2011 - 05.2011
- Developed strong relationships with clients to enhance customer loyalty.
- Conducted market research to identify new sales opportunities.
- Delivered product presentations to potential customers effectively.
- Resolved customer complaints promptly and effectively.
- Developed relationships with customers by providing excellent customer service.
INTERSHIP
Small Bussines with seed Funding
San salvador , el salvador
03.2009 - 11.2009
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
General Manager of Marketing
LABORATORIOS BIOKEMICAL SA DE CV
SANTO TOMAS , EL SALVADOR
02.2004 - 09.2008
- Developed comprehensive marketing strategies for innovative pharmaceutical products.
- Analyzed market trends to identify growth opportunities in the healthcare sector.
- Conducted market research studies to assess customer needs and preferences.
- Monitored industry developments to ensure compliance with relevant regulations and standards.
- Analyzed market trends to identify opportunities for product innovation.
- Collaborated with other departments such as sales and operations to coordinate activities across the organization.
- Planned events such as trade shows or conferences for networking purposes.
Pharmacy Supervisor
LABORATORIOS SUIZOS
SANTA TECLA, EL SALVADOR
05.2000 - 01.2004
- Supervised pharmacy operations and ensured compliance with industry regulations.
- Managed inventory levels and coordinated supply chain processes effectively.
- Ordered supplies needed for pharmacy and kept tabs on inventory levels.
- Coordinated with vendors to ensure timely delivery of medications and supplies.
- Trained new employees on proper safety protocols related to the handling of drugs and hazardous materials.
- Implemented effective mediation and interpersonal skills when handling conflicts that arose between customers and pharmacy staff.
Brand Ambassador
Marketing Company
SAN SALVADOR, EL SALVADOR
11.1999 - 01.2000
- Assisted in planning and executing promotional events to enhance brand visibility.
- Collaborated with marketing team to develop effective promotional strategies and materials.
SALES
MOBILE CARRIER
SAN SALVADOR , EL SALVADOR
09.1996 - 12.1997
- Used consultative sales strategies to effectively overcome client objections and maximize sales activity.
Tribunal Supremo Electoral
Govierno de El Salvador
San Salvador , El Salvador
03.1996 - 06.1996
- Oversaw distribution and supervision of electoral materials to ensure timely delivery.
- Developed and coordinated electoral materials for efficient election processes.
- Ensured compliance with quality control standards through systematic monitoring processes.
Education
Bachelor of Science - MARKETING AND ADVERTISING
SPANTRAN
Houston, TX03-2011
Skills
- Customer service
- Visual merchandising
- Inventory management
- Market research
- Sales strategy
- Team collaboration
- Problem solving
- Effective communication
- Relationship building
- Teamwork and collaboration
- Analytical and critical thinking
- Microsoft office
Languages
Spanish
Professional
Certification
- BACHILLOR DEGREE MARLETING
Timeline
SALES AND COUSTOMER SERVICES PROFESSIONAL
CDL TRAINING SCHOOL
10.2025 - Current
Merchandiser
GRUPO ALLEN
04.2025 - 10.2025
WEAREHOSE ASSOCIATE
Wallmart Market
03.2025 - 04.2025
PROGET MANAGER
CDL TRAINING SCHOOL
01.2025 - 02.2025
Project Manager
CDL TRAINING SCHIOOL
06.2024 - 12.2024
MANAGER AND REPRESENTATIVE OF THE BUSSINESS
CDL TRAINING SCHOOL
01.2019 - 05.2024
COUSTOMER SERVICE AND SALES
CDL TRAINING
11.2012 - 12.2018
Sales Associate
M3 Graphics
03.2011 - 05.2011
INTERSHIP
Small Bussines with seed Funding
03.2009 - 11.2009
General Manager of Marketing
LABORATORIOS BIOKEMICAL SA DE CV
02.2004 - 09.2008
Pharmacy Supervisor
LABORATORIOS SUIZOS
05.2000 - 01.2004
Brand Ambassador
Marketing Company
11.1999 - 01.2000
SALES
MOBILE CARRIER
09.1996 - 12.1997
Tribunal Supremo Electoral
Govierno de El Salvador
03.1996 - 06.1996
Bachelor of Science - MARKETING AND ADVERTISING
SPANTRAN