Lexis Zuniga
Houston
Summary
Background includes experience in customer service, where effective communication and problem resolution skills were utilized to enhance client satisfaction. Engaged with customers to address inquiries and resolve issues, contributing to a positive shopping experience. Collaborated with team members to improve service efficiency and streamline processes, demonstrating adaptability and teamwork in a fast-paced environment. Volunteer work involved coordinating schedules and activities, fostering community engagement and ethical mentoring among peers.
Overview
4
4
years of professional experience
2025
2025
years of post-secondary education
Work History
Coustomer Service Assistant
H-E-B
Houston
03.2023 - Current
- Assisted customers by addressing inquiries and resolving issues, enhancing overall shopping experience and satisfaction.
- Greeted customers in a friendly manner and assisted with their inquiries.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided product knowledge to customers through effective communication.
- Collaborated closely with colleagues to meet customer needs.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Developed relationships with repeat customers by recognizing individual preferences when possible.
- Met or exceeded customer service metrics by providing excellent customer support.
- Adhered to company standards for quality service delivery while ensuring customer satisfaction levels remain high.
- Utilized problem solving skills to resolve customer issues quickly and efficiently.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Collaborated with team members to streamline checkout processes, reducing wait times and improving service efficiency.
- Provided product information and recommendations to customers, fostering informed purchasing decisions and repeat visits.
Community Work Volunteer
Ridge Point High School
Houston
10.2021 - 08.2024
- Coordinated volunteer schedules and activities, maximizing participation and streamlining communication among team members.
- Developed training materials for new volunteers, improving onboarding efficiency and fostering a collaborative environment.
- Mentored and supported peers in volunteer roles, enhancing teamwork and building a supportive community network.
- Built relationships with members of the community by attending events and engaging in conversations about their experiences.
- Provided support to local organizations in the form of volunteer hours for projects like painting, cleaning up parks, and helping at homeless shelters.
- Created and promoted arts and entertainment, bringing passion and experience to elevate arts in local community.
- Instilled values to help young people make ethical and moral choices.
- Delivered meals and essential supplies to elderly and vulnerable populations, ensuring their safety and comfort.
Education
RidgePoint HighSchool
Missouri City, TXSkills
- Customer service
- Problem resolution
- Product knowledge
- Client communication
- Team collaboration
- Service efficiency
- Community engagement
- Event participation
- Ethical mentoring
- Customer feedback
- Conflict resolution
- Customer focus
- Calm and professional under pressure
- Interpersonal communication
- Attention to detail
- Adaptability
- Product recommendations
- Decision-making
- Business development understanding
- Professionalism
- Information gathering
- Order processing
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Accomplishments
Earned a medal for completing over 100 hours of community service programs.
Affiliations
- Community Service
- Football
- Fitness
- Reading
- Part time work
References
References available upon request.
Timeline
Coustomer Service Assistant
H-E-B
03.2023 - Current
Community Work Volunteer
Ridge Point High School
10.2021 - 08.2024
RidgePoint HighSchool