Alba Rodriguez
Clinton,Maryland
Summary
Dynamic professional with a proven track record in MRI Dept, enhancing patient experience and streamlining emergency responses. Skilled in data entry and patient care, demonstrating reliability and the ability to improve service delivery. Excelled in roles requiring incident reporting and effective communication, significantly boosting customer satisfaction and operational efficiency.
Overview
16
16
years of professional experience
Work History
Tech Aide
MRI Dept
08.2022 - Current
- Supported patients'' mental well-being by engaging in meaningful conversations and offering emotional support.
- Provided valuable support during medical emergencies, acting quickly to assist medical staff in stabilizing patients.
- Improved patient experience with compassionate assistance during examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Manager
DP Salon World/Southern Maryland Plex
01.2019 - 05.2022
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Maintained visitor log for entering and leaving facility for security purposes.
Security Officer
Assured Protection
08.2014 - 10.2019
- Conducted regular patrols of key areas to spot and control security concerns.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
Manager/Receptionist
DP Salon World
03.2008 - 05.2014
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Followed through with client requests to resolve problems.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
Education
GED -
Central High School
Newark, NJ06.1999
Skills
- Patient
- Patient Care
- Reliability and punctuality
- Data entry proficiency
- Report Writing
- Incident Reporting
- CCTV Surveillance
Languages
Spanish
Native or Bilingual
Timeline
Tech Aide
MRI Dept
08.2022 - Current
Manager
DP Salon World/Southern Maryland Plex
01.2019 - 05.2022
Security Officer
Assured Protection
08.2014 - 10.2019
Manager/Receptionist
DP Salon World
03.2008 - 05.2014
GED -
Central High School