Alba Sosa Guzman
Bronx,NY
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Vendor
Chanel
11.2023 - 02.2024
- Skilled at working independently and collaboratively in a team environment.
- Strengthened vendor relationships by maintaining open communication and promptly addressing any concerns or issues.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Strengthened communication skills through regular interactions with others.
Softball Team Captain
High School Of Fashion Industries
11.2022 - 05.2023
- Enhanced team performance by implementing effective communication and collaboration strategies.
- Increased overall productivity by streamlining workflow processes and delegating tasks appropriately.
- Improved employee retention through mentoring, coaching, and providing constructive feedback.
- Boosted team morale by organizing team-building activities and fostering a positive work environment.
Sales Associate
FOOT LOCKER
06.2022 - 10.2022
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
Delivery/ Helper
D'sosa Cafeteria
10.2014 - 04.2021
- Restocked all inventory and maintained things organized, Delivered requested items in a timely and organized fashion, Kept up Janitorial duties
- Reduced customer complaints with timely communication and proactive problem-solving skills.
- Ensured accurate deliveries by double-checking invoices and addresses before departure.
- Developed strong relationships with clients, fostering loyalty and repeat business opportunities.
Internship
Carita Feliz DayCare
06.2019 - 09.2019
- Carefully Monitored children play activity, Dressed children and changed their diapers, helped with feeding time, made play activities for children
Education
High School Diploma -
High School Of Fashion Industries
New York, NY06.2023
Is 232- Middle school
06.2019
Skills
- Bilingual
- Good communication
- Sympathetic- will bring the spark and joy to the work field
- Highly motivated with excellent written and verbal communication and interpersonal skills
- Proficiency with MS Office (Word PowerPoint)
- Ability to handle multiple tasks concurrently, prioritize, and meet deadlines
- Detail-oriented with strong organizational skills
- Able to work well in a group setting
- Product Demonstration
- Presentations
- Public Speaking
Accomplishments
- Part of the NSU pre law society club
- A member of PAD (PHI ALPHA DELTA)
- A success student scholar at NSU
- Team captain for softball and volleyball in HS
Professional Email
as5647@mynsu.nova.edu
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Certification
Knowledge-based workforce competency Credential, issued by NOCTI November 1st, 2023.
Timeline
Vendor
Chanel
11.2023 - 02.2024
Softball Team Captain
High School Of Fashion Industries
11.2022 - 05.2023
Sales Associate
FOOT LOCKER
06.2022 - 10.2022
Internship
Carita Feliz DayCare
06.2019 - 09.2019
Delivery/ Helper
D'sosa Cafeteria
10.2014 - 04.2021
High School Diploma -
High School Of Fashion Industries
Is 232- Middle school