Alba Stephen
Mesa,AZ
Summary
Dedicated Guest Advocate with expertise in enhancing customer satisfaction through personalized service and efficient transactions. Proficient in cash handling and fostering teamwork to create positive shopping experiences and boost loyalty program engagement. Adaptable in fast-paced environments, consistently exceeding guest expectations while employing effective communication and problem-solving strategies.
Overview
3
3
years of professional experience
Work History
Guest Advocate
Target
06.2023 - Current
- Assisted customers in navigating store layout and locating products efficiently.
- Provided exceptional service by addressing customer inquiries and resolving issues promptly.
- Engaged with customers to promote loyalty programs and enhance their shopping experience.
- Operated point-of-sale systems for transactions while ensuring accuracy and efficiency.
- Collaborated with colleagues to maintain cleanliness and organization of sales floor areas.
- Adapted quickly to changing priorities and worked effectively in a fast-paced environment.
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
- Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
- Provided prompt assistance at checkout counters, reducing wait times for guests during peak hours.
- Assisted guests with purchases, ensuring accurate transactions and efficient payment processing.
- Ensured product availability by restocking shelves and organizing merchandise displays for easy access.
- Participated in ongoing training sessions to stay updated on company policies, products, and services.
- Trained new personnel regarding company operations, policies and services.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
High School Diploma -
Eastmark High School
Mesa, AZ05-2025
Certificate - Cosmetology
EVIT
Mesa, Az05-2025
Skills
- Exceptional communication
- Strong empathy
- Stress tolerance
- Guest relations
- Customer service
- Detail-oriented
- Flexible schedule
- Cash handling experience
- Teamwork and collaboration
- POS systems and ordering platforms
Languages
Urdu
Native or Bilingual
Hindi
Full Professional
English
Native or Bilingual
Timeline
Guest Advocate
Target
06.2023 - Current
High School Diploma -
Eastmark High School
Certificate - Cosmetology
EVIT