Alba Lucia Montoya
Malden,MA
Summary
Dynamic and results-oriented professional with a proven track record at Tempus Unlimited, enhancing patient independence and wellbeing. Excelled in merchandise presentation and customer service at Nury's Boutique, significantly improving client satisfaction. Skilled in both the creative aspects of hairstyling and the meticulous attention to retail detail, demonstrating exceptional organizational and interpersonal abilities.
Overview
32
32
years of professional experience
1
1
Certification
Work History
PCA Associate
Tempus Unlimited
05.2015 - 03.2024
- Assisted patients with daily living activities, promoting independence and wellbeing.
Hairstylist
Illusion Salon
06.1997 - 03.2019
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
Retail Store Merchandise Associate
Nury's Boutique
10.1991 - 01.1994
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Education
No Degree - Hair Slyle
Mariela Beauty School
Envigado Colombia06-1995
GED -
Paraninfo Universidad De Antioquia
Medellin Colombia11-1982
Skills
- Retail experience
- Merchandise presentation
- Cleaning procedures
- End cap designs
Accomplishments
- Promoted to Assistant Salon Manager after 10 years of partnership.
- Merchandising and inventory management at 4 Years.
- Conflict Resolution - Responsible for handling customer, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
Certification
Tempus Unlimited Trained, and Daily supervision activities.
No certification acquired.
Languages
Spanish
Native or Bilingual
English
Limited Working
Timeline
PCA Associate
Tempus Unlimited
05.2015 - 03.2024
Hairstylist
Illusion Salon
06.1997 - 03.2019
Retail Store Merchandise Associate
Nury's Boutique
10.1991 - 01.1994
No Degree - Hair Slyle
Mariela Beauty School
GED -
Paraninfo Universidad De Antioquia
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